This article walks you through the steps for setting up the following versions:
- Mail 11.2 on El Capitan
- Mail 11.2 on Sierra (10.12)
- Mail 11.5 on Mac OS X High Sierra 10.13.6.
Step one: Verifying the email user exists in your web panel
Make sure your email user is already set up in the DreamHost panel by going to (Panel > 'Mail' > 'Manage Email').
- You will see your mail user listed on the page:
Step two: Finding your email server
In the past, it was possible to use mail.example.com to connect (where example.com is your actual domain name). Due to how modern mail clients handle security, this is now NOT recommended as it may throw connection errors. Please ensure you are only using your mail cluster servername when connecting.
You can find your specific mail cluster in your panel on the (Panel > 'Support' > 'Data Centers') page. View the following article for instructions on how to locate your mail servername.
When you set up the first email address under a domain (that is configured to be hosted with DreamHost), the DreamHost system automatically creates the necessary hostnames and MX records that are required to process email for that domain. Please also note that if this is your first address on a domain, it may take up to 6hrs for those emails to function.
Step three: Setting up a new account in Mail
- Open the Apple Mail application by clicking the Mail icon on the bottom dock. You can also click the magnifying glass on the top right and type the word 'Mail' into the search bar.
- If you need to add an additional account, click 'Mail > Add Account...'.
- The mail app opens and asks you to select an account provider.
- The 'Choose a mail account provider...' page opens:
- Select the Other Mail Account… option and click the Continue button.
- This example uses the email address "firstname.lastname@example.org":
- Enter the following:
- Full Name: This is how you'd like your name displayed when sending email.
- Email Address: This field must contain the full email address.
- Password: This is the password you set up for the email when creating it in your panel.
- Click the Sign In button when finished.
- You should receive notification reading the name or password cannot be identified. This is normal due to DreamHost's mail server configuration.
- To fix the error, make sure the following three fields are configured:
- Account Type: Choose IMAP or POP
- Incoming Mail Server: Your mail cluster name from step #2 above. This email is on the sub0 cluster, so imap.dreamhost.com is used.
- Outgoing Mail Server: Your mail cluster name from step #2 above. This email is on the sub0 cluster, so smtp.dreamhost.com is used.
In this example, IMAP is used as the connection as this is the preferred protocol. But, if you wish you can also use POP to connect.
- Click the Sign In button to proceed.
- Choose which apps you'd like to associate with this account and click Done.
Your new email address is now set up and ready to use. You can send a test message to confirm it's working properly.
Troubleshooting certificate mismatch errors
View the following article for instructions on how to resolve any SSL certificate mismatch errors:
- Email client configuration overview
- Email client protocols and port numbers
- MacMail — How to configure email with Mac OS X Yosemite
- MacMail — How to make changes to an existing Mail account
- http://www.apple.com/support/mac-apps/mail/ – Apple Mac OS X Mail Support