Written and supported by the WordPress experts at Automattic, Jetpack is a powerful plugin that gives your WordPress site enhanced security, automated backup protection, uptime monitoring, spam protection, and more... instantly!
DreamPress PLUS, PRO, and Legacy Advanced plans include Jetpack Professional for free. Jetpack Professional provides even more benefits such as real-time offsite backups, malware scanning, and repair. If you're on one of these plans you'll receive Jetpack Professional automatically when you enable Jetpack on your website.
Visit Jetpack's website to learn more about all the features:
Upgrading to DreamPress
Jetpack is installed by default on new DreamPress PLUS and PRO plans.
However, if you have a regular WordPress site on a Shared or VPS and upgrade to DreamPress, Jetpack is not automatically installed. After upgrading, you must manually install the plugin before continuing. View the following article for instructions on how to install a plugin.
Activating Jetpack in the DreamHost panel
- Open the Managed WordPress page in the panel.
- To the right of your domain, click the Manage button.
- If Jetpack is currently disabled, click the toggle button.
- The wordpress.com page opens and prompts you to log into your WordPress account:
- If you're already logged into a wordpress.com account, an auth option appears instead that lets you connect to it with a click.
- If you do not have a wordpress.com account, click the link.
- If you have a wordpress.com account and do not remember your password, click the link. You’ll receive an email. Once reset, return to the login page and log in.
- After you sign in, WordPress asks you to approve a connection from DreamPress:
- When you are asked to allow access to your DreamHost panel after you log in, click the Approve button.
- The WordPress panel opens where a success message appears:
- Back in your DreamHost panel, navigate to the Managed WordPress page and click Manage next to your domain.
- Jetpack is now enabled:
Setting up Jetpack
- Log into your DreamPress site.
- Click Jetpack in the left menu.
- Sign in to wordpress.com.
- After signing in, the Jetpack dashboard updates automatically.
Enabling the Akismet plugin
- Open your DreamPress site, and click Plugins on the left.
- Make sure Akismet is already installed and activated. If not, then click Add New at the top of your dashboard and install it.
- In the left panel, hover over Jetpack and select Akismet Anti-Spam from the menu.
- Click Connect with Jetpack.
- A confirmation page opens, notifying you that Jetpack is active:
Jetpack will automatically backup your site after it is activated. You can access these backups by clicking Jetpack > Backup & Scan from the left menu. This will take you to the Backups page of your wordpress.com account, where the backups are stored and accessed.
Troubleshooting activation issues
This section lists a few troubleshooting steps you can take if you run into any issues activating Jetpack.
Error when activating the Jetpack Professional plan
If you encounter an error when activating your Jetpack Professional plan, first ensure the Jetpack plugin is installed and activated as detailed in the steps above.
Check the admin_email address
Make sure the email address used by Jetpack is an email for one of your WordPress administrators.
Option 1 — Update the admin email address in the dashboard
- Log into your site at example.com/wp-login.php.
- Navigate to the Settings > General page.
- Update the email address in the field named Administration Email Address.
- Click the Save Changes button at the bottom.
You will then receive an email at this new address. Click the link to verify the email address change.
Option 2 — Update the admin email address in phpMyAdmin
- Log into phpMyAdmin using your database credentials.
- Click your database name in the left menu.
- Click the table that ends with _options. It could have a few letters and numbers before it.
- Several columns and rows display.
- Under the column option_name, look for the field titled admin_email. To the left, click the pencil icon to edit this row.
- Update the email address.
- Click the Go button to save your changes.
Make sure your xmlrpc.php file is functioning
Every WordPress site is configured with a file named xmlrpc.php. This is the file used to connect your site to wordpress.com and is accessible by default. However, some plugins can disable it, which prevents it from functioning.
To check if your xmlrpc.php file is accessible, visit it in a browser. For example.
You should see the following response in your browser:
XML-RPC server accepts POST requests only.
If the xmlrpc.php file is not functioning, you'll see a Page Not Found error instead. In this case, check any installed plugins to ensure they are not disabling the file.
Disconnect your site from wordpress.com
Option 1 — Delete your site from wordpress.com
- Log in at wordpress.com.
- Click the My Sites button on the top left.
- Select your domain from the list.
- Select Manage > Settings in the left menu.
- At the bottom of the center section, select Manage Your connection.
- At the bottom of the center section, select Disconnect from wordpress.com.
- On the next page, select an option as to why you're disconnecting Jetpack. You can also skip this by clicking the
- On the final page, click the Disconnect button.
Option 2 — Delete the Jetpack plugin
- Log into your site at example.com/wp-login.php.
- Navigate to the Plugins > Installed Plugins page.
- Click the
- Once it's deactivated, click the link.
Deleting files and data will also remove your site's saved Jetpack Settings
- Navigate to the Managed WordPress page.
- Click Manage next to your domain.
- On the top left, click the toggle button.
- A message appears confirming that Jetpack is disabled.