The following instructions are only if you have a shared hosting plan in addition to a VPS or Dedicated server.
You must remove all users from the shared server in order to proceed.
- Navigate to the (Panel > ‘Billing & Account’ > ‘Manage Account’) page.
- Click the 'Edit' link under the 'Ends' column all the way to the right. Three options appear:
- End Today
- End After This Billing Period
- After you select to end your hosting plan, the following confirmation appears:
- Click Ok to proceed.
- If you did not remove your existing shared users from the shared server, the following message appears:
- Make sure to remove them first. You can then proceed with canceling the hosting plan.