Billing FAQs

Does DreamHost offer a money back guarantee period?

97 days. This applies to credit card payments on shared hosting plans. No other plans are covered under this policy. View the 'Terms of Service' page for further details.

Are there any setup or hidden fees?

No. You pay only for the services listed when making a payment. There are no additional fees added to your account.

Can I pre-pay for services?

There is not a specific pre-payment option. However, you can make any size payment to your account you like. Anything not immediately billed remains on your account as a credit. When your bill is due, it automatically withdraws from that account credit.

What currency does DreamHost use?

USD

How do I contact someone from Billing?

Support is one unified team. Please submit a ticket and a team member will respond back as soon as possible.

How do I get a breakdown of what I’m paying for?

You can visit the (Panel > ‘Billing & Account’ > ‘Manage Account’) page to get a breakdown of all of your services and usage.

Can I set up an automatic debit from my credit card?

Yes you can. Visit, (Panel > “Billing & Account” > “Manage Account”) link and click “Make Payment”. Up at the top is a section to enter in your credit card information to set up an auto-pay.

What payment options are available?

Accepted payments can be in the form of a credit card, paypal, check or money order. All payment types can be made through the web panel except for Money Order. For more information on billing, please visit Billing FAQs.

See also

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