Support FAQs

Contacting

How can I contact support?

Please visit the following article for further details on how to contact DreamHost support:

You can also use one of the following options:

I would like to attach a screenshot to my support ticket. How can I do that?

Attachments can only be added when submitting a ticket through the DreamHost panel. When creating a ticket, you have the ability to add the attachment. Regular email submissions with attachments to support are stripped of the attachment. Visit the following article for further details:

What is the response time of technical support?

The support team strives to answer all emails within 24 hours. Most are answered in substantially less time.

What are the hours of DreamHost technical support?

  • DreamHost support is available 24/7 everyday of the year.
  • Live Chat is available 5:30AM - 9:30PM Pacific Time, 7 days a week.

Phone support

Is there a phone number I can use to reach DreamHost or technical support?

DreamHost does not have a call-in phone number for technical support. Any contact must be made from the options in the following article:

Are call backs included in the account?

Support is mainly provided via email and LiveChat for free. Call back requests are available but not included in the hosting package. You must add them separately. Visit the following article for further details:

General

What language does support offer?

Support is offered in English 24 hrs a day.

Support in Spanish is offered via LiveChat every day during the hours of 7AM - 4PM Pacific Time.

Where is DreamHost support located?

Support is offered from 3 separate continents: North & South America, as well as Europe!

I've forgotten my panel login credentials

Please review the following article if you've forgotten the email or password you use to log into your panel.

See also

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Article last updated PST.