In case there are issues with the spam filters set up for your users, there are some basic troubleshooting steps that you can take. Below are some common problems that can occur and what you can do to resolve them.
Too much spam is still showing up in the Inbox
- Set up blacklists for the entire domain instead of just the specific email sending the message. This way you’ll block all emails from that domain.
- The anti-spam filter may not catch all of the incoming junk messages due to how the message was sent or created. DreamHost offers the option of setting up custom message filters, and you can refer to the Message Filters article (for advanced users) for further information.
Emails are not being sent to the Spam folder
If the domain is not using DreamHost's nameservers, make sure you manually update your domain's DNS with the new anti-spam filtering MX records. They look like this:
- 0 vade-in2.mail.dreamhost.com.
- 0 vade-in1.mail.dreamhost.com.
Email from a whitelisted address is still sent to the Spam folder
The email's From address may not match where the email was actually sent from. Try viewing the email headers and whitelist the sending address shown there.
Email sent to multiple DreamHost addresses only received by one email's quarantine
This is by design. If the original email is quarantined by any recipient, only one copy is stored in that particular Spam folder. No additional copies will be delivered, even to the other recipients that would have not quarantined it.