Google Apps troubleshooting

What is Google Suite?

Google Suite (aka 'G Suite' and formerly 'Google Apps') is a set of Cloud computing tools created by Google to help your business become more productive. 

From Wikipedia:

G Suite comprises Gmail, Hangouts, Calendar, and Google+ for communication; Drive for storage; Docs, Sheets, Slides, Forms, and Sites for collaboration; and, depending on the plan, an Admin panel and Vault for managing users and the services.

You can enable Google Suite in the panel after you've signed up with Google.

I lost the Google Suite registration link. Where can I find it?

Go to and then click the Get Started button.

If you are in Vietnam, you can get support from the Viet Nis Reseller at

I lost the password for my Google Suite administrator account. How can I retrieve it?

Google has multiple ways to help – take a look at their answer at

Remember, DreamHost has no access to your Google Suite account and cannot help with this. It can only be done directly through Google.

How do I access my mail with my regular email client now?

Gmail still allows you to use your favorite email client. Follow these steps to set up your email client:

  1. Adjust your Gmail account settings to enable POP3 or IMAP.
  2. Enter either of the following:

What happened to all my email messages?

If you find you are missing email messages, you can access the old addresses at DreamHost by using the DreamHost email subdomain domain to connect to your old mail server.

View the following article for further instructions:

You can then backup those emails to your computer and upload to Gmail using the instructions from the following article:

Alternatively, Google has many tools that you can use to import old emails (from backups or mail programs on your computer).

These include:

You can also check with Google’s support list of current email migration options for all the details, links, and for further information or support from Google:

How do I fix my custom URL that stopped working?

Follow the steps below if your custom URL (i.e., or worked before and you haven't changed any DNS settings, but it now displays a 404 error.

  1. Make sure you set up your custom URL correctly by reviewing Google’s support documentation:
  2. Make sure your CNAME record is set up correctly using Google’s support documentation:

See also

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Article last updated PST.