How do I use an MSP with DreamHost?

DreamHost does not offer an email only hosting plan. To use email with DreamHost, you must purchase a web hosting plan. The web hosting plan comes with free email service.

  1. Sign up with an MSP.
    • The MSP will provide you with new MX records.
    • You will then need to edit your MX records so that incoming mail will be directed to your MSP first.

    MSPs typically charge for their services based on what they offer, and often on a per email address basis.

  2. Go to (Panel > ‘Mail’ > ‘Custom MX’).
  3. Click the Edit button to the right of the domain to edit its settings.
  4. Scroll down to the ‘Custom MX Records’ section.
    01 MSP.fw.png
  5. Enter the MX Records your MSP gave you.
  6. Select the checkbox ‘I will still check my email at DreamHost.’.

Note your current MX settings, listed as "DreamHost MX Records". You will need to provide this information to your MSP so that they are able to know where to send your mail.

You'll still continue to use the (Panel > ‘Mail’ > ‘Manage Email’) page to configure your domain's email addresses.

If you delete all the email addresses on a domain using custom MX records, the domain's mail service will revert to DreamHost-hosted mail service and the custom MX records will be erased from the panel.

Extra step needed for Anti-Spam users

If you are switching to an MSP and currently using DreamHost's Anti-spam settings, the MX records for your domain will currently point to the anti-spam servers, not the actual servers where your mail accounts are and where the MSP needs to send mail.

Never give the MSP an MX record such as vade-in1.mail.dreamhost.com as doing so will cause your emails to disappear.

You need to figure out the correct MX records to give the MSP. 

  1. You can identify which mail server you are on by visiting the (Panel > ‘Support’ > ‘Data Centers’) page.
    04 mail servernames.png
  2. Under the 'Mail service' section you'll see your mail server to the right of any domain. In this example it’s homiemail-sub4.
  3. Find the matching MX server name in the table below.
    Email Cluster MX Record(s) to give MSP
    homiemail-sub3 mx1.sub3.homie.mail.dreamhost.com
    homiemail-sub4 mx1.sub4.homie.mail.dreamhost.com
    homiemail-sub5 mx1.sub5.homie.mail.dreamhost.com
    homiemail-master mx1.balanced.homie.mail.dreamhost.com

    mx2.balanced.homie.mail.dreamhost.com

    • This example shows homiemail-sub4. So you’d give mx1.sub4.homie.mail.dreamhost.com to your MSP to connect.

See also

Did this article answer your questions?

Article last updated .