MacMail — Configuring email with Mac OS X Yosemite

01 MacOSX yosemite mail splash page.fw.png

This article walks you through the steps for setting up Apple Mail 8.0 on Mac OS X 10.10 (Yosemite).

Once you complete the setup, you’ll have an incoming IMAP connection using SSL (without warnings) and an SMTP connection using SSL (without warnings).

On January 19 2017, DreamHost updated the SSL certificates on all mail servers. Because the SSL certificate was updated, you will see a message next time you open your mail client. This message will ask you to accept the new certificate. This certificate is completely safe for you to accept. Once your mail client saves the new certificate, your email client will function normally again. View the following article for further details:

  • Certificate error when connecting to a server

    Mac Mail users: There have been a few reported issues with Mac Mail not saving the new certificate at first. Try several times to accept the certificate with the 'Continue' button. Some users report that after a few tries, the certificate is saved. Make sure you are only using your mail cluster for the Mail Server name on your account. For example, sub5.mail.dreamhost.com. You can see which mail cluster your account users in the panel on the (Panel > 'Support > Data Centers') page.

    iPhone users: First, try going to 'Settings > Mail > Accounts'. Click the account and address, then re-enter the hostname. If this doesn't work, try setting up the email account like new. Go to 'Settings > Mail > Accounts > Add Account'. It will show the message "Cannot Verify Server Identity". Click "Details" below that message, followed by "Trust" in the top-right corner. Similar to the suggestion above, you may need to repeat this process 2-3 times to take effect permanently. You should only use your mail cluster for the server/host name with this setup.

Step one: Verifying the email user exists in your web panel

Make sure your email user is already set up in the DreamHost panel by going to (Panel > ‘Mail’ > ‘Manage E-mail’).

You will see your mail user listed on the page:
03 MacOSX web panel email user.fw.png

Step two: Finding your email server

In the past, it was possible to use mail.example.com to connect (where example.com is your actual domain name). Due to how modern mail clients handle security, this is now NOT recommended as it may throw connection errors. Please ensure you are only using your mail cluster servername when connecting.

You can find your specific mail cluster in your panel on the (Panel > 'Support' > 'Data Centers') page.

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Your mail cluster is to the right of any domain in the 'Mail services' section.

So, if your mail server is homiemail-sub4, your hostname would be sub4.mail.dreamhost.com

When you set up the first email address under a domain (that is configured to be hosted with DreamHost), the DreamHost system automatically creates the necessary hostnames and MX records that are required to process email for that domain. Please also note that if this is your first address on a domain, it may take up to 6hrs for those emails to function.

Step three: Setting up a new account in Mail

To set up a new account in Mail, follow these instructions:

  1. Open the Apple Mail application by clicking Mail in the top menu bar.
    04 MacOSX mail new account.fw.png
  2. Select the Add Account option.
    The 'Choose a mail account to add...' page opens:
    05 MacOSX mail account type.fw.png
  3. Select the Add Other Mail Account… option and click the Continue button.
    This example uses the email address "user@dreamhost.com":
    06 MacOSX new user confirm2.fw.png
  4. Enter the following:
    • Full Name: This is how you'd like your name displayed when sending email.
    • Email Address: This field must contain the full email address.
    • Password: This is the password you set up for the email when creating it in your panel.
  5. Click the Create button when finished.
    You should receive notification that the Account must be manually configured:
  6. Click the Next button to proceed to manually configure your email address.
    After you click Next to proceed, the Incoming Mail Server Info page opens:
    07 MacOSX new incoming.fw.png

    In this example, IMAP is used as the connection as this is the preferred protocol. But, if you wish you can also use POP to connect.

  7. Enter the following settings on the Incoming Mail Server Info page:
    • Account Type: IMAP
    • Mail Server: Use your mail cluster name from step#2 above.
    • User Name: Your full email address.
    • Password: This is the password you set up for the email when creating it in your DreamHost panel.
  8. Click the Next button to proceed.
  9. If it asks you to accept the certificate, click the Connect button to accept.
    After you connect, the Outgoing Mail Server Info page opens:
    MacMail — How to make changes to an existing Mail account
  10. Enter the following settings on the Outgoing Mail Server Info page:
    • SMTP Server: Use your mail cluster name from step#2 above.
    • User Name: Your full email address
    • Password: This is the password you set up for the email when creating it in your DreamHost panel.
  11. Click the Create button to create the email address.

Your new email address is now set up and ready to use. You can send a test message to confirm it's working properly.

Troubleshooting the Sent folder

If you're having any issues viewing or using your Sent folder, review the following article:

See also

Internal links

External links

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Article last updated .