Overview
This article describes how to migrate an existing Discussion or Announcement List from one account to another.
Back up your website data
Make sure to first back up your website and all of its data.
When you move a list to a new account, you must eventually delete your site from the current account. Having a backup ensures your data is not lost during this process.
Confirm the new account can add a list
To move a Discussion or Announcement List you will need to first confirm the new account is not using an active promotion or has a listed referrer. If so, you will not be able to add your domain to it.
If you're unsure about this, contact support.
How to move a Discussion List
The following sections explain how to move and recreate a Discussion List.
Step 1 — Contacting support
To move a Discussion List:
- Contact support to request a migration of your list to another account.
- Specify the exact list name and the account number of the new account to which you want to migrate it.
- Ensure the request to export the list contents is submitted from the primary email address of the old account. This is mandatory before support can migrate the list.
- Have the owner of the "Receiving account" contact support using the email address they signed up from. The owner of this account must declare that they approve the transfer of the domain and Discussion List(s) to their account.
- Once this information is confirmed, DreamHost support will then back up your list.
Do not delete the domain from your account until DreamHost support backs up your lists. If you delete the domain before the lists are backed up, the data may be permanently lost.
- Support will then notify you that you can delete the list and domain from your panel.
Step 2 — Recreating a Discussion List
To recreate a Discussion List:
- Add your domain to the new account.
- Create the list on the Discussion Lists page.
- After the new list is created, have the new account owner contact DreamHost support from the primary email address to request the backed-up list be migrated to the new list.
DreamHost support will complete the import for you and notify you when it is finished.
Moving an Announcement List
To move an Announcement List:
- The owner of the "Losing account" must contact support to confirm they wish the Announcement List to be migrated to the new account.
- The owner of the "Receiving account" must contact support using the email address they signed up from to declare they approve the transfer of the domain and Announcement List(s) to their account.
- Wait for support to respond.
Do not delete the domain from your account until DreamHost support responds. If you delete the domain, the data may be permanently lost.
- DreamHost support contacts you and lets you know when the list has been moved.