Overview
Google Workspace passwords are managed in Google, not in your DreamHost panel. Changing your DreamHost panel password has no effect on them. This article covers resetting a user's password and getting back into an admin account.
Resetting a user's password
An administrator can reset the password for any user on the domain.
Sign in to the Google Admin console with your admin user.
Open Users and select the user.
Click Reset password, then create a new password or let Google generate one.
Users who know their current password can also change it themselves in their Google Account settings.
If you've forgotten the admin password
Go to admin.google.com, enter your admin email address, and choose the option for a forgotten password.
Follow Google's prompts. If you added a recovery email or phone number, Google sends a reset code there.
If there's no recovery information on the account, Google asks you to prove you own the domain by adding a DNS record:
Copy the record Google gives you.
Add it where your DNS is hosted. If your domain uses DreamHost's nameservers, see Adding custom DNS records.
Wait at least 15 minutes before continuing in Google. Checking too soon causes Google to issue a new record, and you'll need to start over.
If your admin can't sign in
Google is making 2-Step Verification mandatory for administrator accounts. If you're prompted to set it up, or can't get past sign-in because of it, see Google's 2-Step Verification instructions.
Still locked out?
If you own the DreamHost account and can't regain access to your admin user, contact support.
