Troubleshooting WordPress update issues


This article lists some common issues you may encounter when updating WordPress and solutions to resolve those issues.

Back Up Your Site!

Before proceeding, make sure to back up your website. This should always be done before making any changes. This will allow you to quickly restore your site if something does not function properly after the upgrade. View the following article for full instructions:

The following article from WordPress covers common issues for your reference:

The following are some potential issues that occasionally arise after an update:

Common update issues

Plugin/theme conflict causing homepage errors

Some issues you may see on your homepage are:

  • white screen of death
  • 'site experiencing difficulties'

First, narrow down which plugin or theme is causing the issue. You can do this by:

  • Review your site's error logs: The error logs may point to a theme or specific plugin causing the issue.
  • Switch to a default theme: This is a quick way to confirm if the theme itself is causing the error.
  • Toggle all plugins off: Disabling all plugins is a quick way to confirm if a plugin is causing the errors. You can then disable plugins one at a time until you find the one causing the error. If the plugin is not a vital part of the website (such as an unused plugin), you can safely leave it deactivated or uninstall it.

WP Rollback Plugin

If the source of the error is a vital part of the website (such as the theme or an important plugin), then you could try using the following plugin. This is an easy way to revert your site to the previous theme or plugin version:

Admin dashboard is inaccessible

If you are unable to log into your WordPress site, you must instead review your site's error logs.

If the logs specify a plugin, navigate to the plugin directory and disable it. View the following article for instructions on how to disable a plugin:

Disabling a plugin often is enough to get the WordPress admin dashboard working again so you are able to log in.

See also

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Article last updated PST.

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