If you find yourself in a situation that requires changes to your site, and your developer isn't available to help, DreamHost's skilled support team may be able to assist you for a small fee. You can find more information about supported services and associated costs in the DreamHost Professional Services article.
Your site's DNS is controlled at the company where your domain's nameservers are pointed.
First, you should confirm at what company your site is currently hosted.
You can then change where it's hosted by adjusting your site's nameservers or A records. These are the two types of DNS records that control where your site is hosted.
Nameservers are the primary DNS record for your domain. They control where all of your other DNS records are controlled.
If your nameservers are pointed to DreamHost, all of your DNS is hosted at DreamHost. If they are pointed to another company, you'd need to log into that company's admin panel to make any DNS changes.
As mentioned above, if your domain's nameservers point to another company, only that company has control of your DNS. If you wish to point your website to DreamHost so the site is hosted on DreamHost's web servers, you just log into that company's admin panel and change your domain's A records.
This article explains both options.
What nameservers can I point my site to?
Please note that when you change your nameservers at your current host, ALL of your DNS records are pointed to DreamHost. This means that if you have custom DNS records already configured at your current host, they will no longer be used. You must re-create any custom DNS entries in your DreamHost panel.
If you would like to continue to use a specific service at your old host (such as email), you will need to create custom DNS records in your DreamHost panel to point back to your old host. You must contact your old host for information on what DNS records are needed.
Again, this is only if you have custom DNS entries configured on your domain, or you wish to continue hosting a particular service at the old company.
Make sure any custom records are configured at DreamHost before pointing your nameservers.
If you do not need to keep your nameservers pointed to your current host, it's recommended to point them to DreamHost. This points all of your DNS records to DreamHost.
In order to do this, access your registrar, or the service provider with whom you registered your domain. If you're not sure who you registered with, you can often find that information by going to Whois.net and entering your domain name in the search field.
View the following article for a list of articles on how to change your DNS at common registrars:
Access your registrar's control panel (it might be the same as your web host, but doesn't have to be), and change your domain's nameserver settings to:
- ns1.dreamhost.com 220.127.116.11
- ns2.dreamhost.com 18.104.22.168
- ns3.dreamhost.com 22.214.171.124
The change can take up to 4–72 hours to take effect, but often happens sooner than that. You can track the progress of your DNS update here.
You should only have to add the nameserver URL, not the IP. The IPs are listed above just in case your registrar asks for them.
What A records do I point my site to?
You can manage your domain registration and nameservers at any registrar you like and still host your site at DreamHost. However, this is only necessary if you want to keep some services at another company (such as email) while hosting the site at DreamHost.
Please note that the IP address could possibly change due to a server move. If DreamHost ever needs to move your server to a different IP address, you will be notified by email prior to the migration.
To ensure your site remains up and running without interruption, you must update your site's IP address to the new IP address mentioned in the email you received.
It's very rare that this happens, but it's a possibility you should be aware of when using A records.
Check to see where your nameservers are currently pointed at this site:
If they are pointed to another company, you'll need to configure A records at that company to point to your DreamHost site.
- Open the Websites page in the panel.
- Click the website's Manage Websites page to view your records.
Please note that the records below are only examples. Your specific DNS records will be different. You can read more about DNS in the following article:
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- The "A" type record found there (displayed as an IPv4 address) should be copied into the DNS settings of the non-DreamHost provider.
- In the example above, the site A records would be 126.96.36.199. This is the same IP address for the www and non-www version of the site URL. Use the IP for any other service listed the same way.
You will need to contact the non-DreamHost DNS provider for specific instructions on setting those records up with them.
Once you've created those A records at your current host, allow up to 6 hours before the DNS updates online. Then your site will point to DreamHost.