Overview
There are several ways to contact DreamHost support. View the pages below for further information:
Contacting technical support
General contact information
DreamHost announcements and status posts
Not a customer yet?
If you're not a customer yet and you'd like to chat with DreamHost's expert sales team, please visit the following page:
A chat widget opens in the lower right of the page, where you can ask a question.
If you cannot access your account, the only way to contact support is to use the online contact form:
From the dropdown, choose the option I can't log in to my DreamHost account.
General
What language does support offer?
Support is offered in English and Spanish 24 hours a day, seven days a week.
Where is DreamHost support located?
Support is offered across all time zones from 3 continents: North & South America and Europe!
I've forgotten my panel login credentials
Please review the following article if you've forgotten the email or password you use to log into your panel.
Contacting
How can I contact support?
Please visit the following article for further details on how to contact DreamHost support:
You can also use one of the following options:
I want to attach a screenshot to my support ticket. How can I do that?
Attachments can be added when submitting a ticket through the DreamHost panel or when replying to a support ticket via email. Visit the following article for further details:
What is the response time of technical support?
When contacting support, DreamHost's goal is for you to have as close to 0 wait time as possible - within a few minutes via Live Chat and one to two hours via email. However, a technician may not be immediately available to respond – please be patient as DreamHost support works to address your issue.
What are the hours of DreamHost technical support?
- DreamHost support is available 24 hours a day, 7 days a week.
- Live Chat is also available 24 hours a day, 7 days a week.
Phone support
Can I use a phone number to reach DreamHost or technical support?
DreamHost does not have a call-in phone number for technical support. Call backs can be scheduled when contacting support and will be prioritized in our queue.
Are call backs included in the account?
Support is mainly provided via email and LiveChat for free. Call back requests are available but not included in the hosting package, except for some professional services. You'll need to add them separately. Visit the following article for further details:
