Overview
This article provides several ways to contact DreamHost support and answers to commonly asked questions.
Contacting support (current customers)
The following options are available for current DreamHost customers.
If you cannot access your account, the only way to contact support is to use the online contact form:
From the dropdown, choose the option I can't log in to my DreamHost account.
Contacting support (potential customers)
If you're not a customer yet and would like to chat with DreamHost's expert sales team, please visit the following page:
A chat widget opens in the lower right of the page, where you can ask a question.
FAQs
What language does support offer?
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Support is offered in English and Spanish 24 hours a day, seven days a week.
Where is DreamHost support located?
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Support is offered across all time zones from 3 continents: North & South America and Europe.
I've forgotten my panel login credentials
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See this article if you've forgotten the email or password you use to log into your panel.
How can I attach a screenshot?
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Attachments can be added when submitting a ticket through the DreamHost panel or when replying to a support ticket via email. See this article for further details.
What is the response time of technical support?
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DreamHost's goal is for you to have as close to 0 wait time as possible—within a few minutes via Live Chat and one to two hours via email.
What are the hours of DreamHost technical support?
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- DreamHost support is available 24 hours a day, 7 days a week.
- Live Chat is also available 24 hours a day, 7 days a week.
Can I use a phone number to reach DreamHost or technical support?
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DreamHost does not have a call-in phone number for technical support. However, callbacks can be scheduled when contacting support and are prioritized in the queue.
Are callbacks included in the account?
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Callback requests are available but not included in the hosting package, except for some professional services. If you require a callback, you'll need to add them separately. See this article for further details.