Overview
To contact DreamHost support by email, submit a support ticket from the DreamHost Panel. Email is the preferred contact method because it lets support handle requests that aren't available through Live Chat and Callbacks, and it lets you include links, examples, and other details that help diagnose the issue you're experiencing.
DreamHost aims to answer support requests via email within two hours. If a technician is not immediately available, please be patient, as support will respond as soon as possible.
How do I create a support ticket?
To create an email request:
- Visit the Contact Support page, which opens the DreamHost Panel Assistant upon your first visit.
- Enter your question along with any relevant details. Try to be as specific as possible to be presented with the best potential solutions.
- If the solutions do not answer your question, click the Talk to an Agent button.
- To skip the Assistant, click Talk to an Agent, which opens the standard Contact Support form.
- Fill out the form that appears with a detailed description of what you require assistance with.
- Next to the Submit a Ticket section, click the Submit a Ticket button.
If you cannot access your account, or if you do not already have an account with DreamHost, use the online contact form instead:
How do I attach files to a support ticket?
You have the following options to attach a file:
Attach to the contact form
When filling out the details of the contact form, you can add an attachment by clicking the Attach Files button.
Upload to your server
You can upload the file via FTP to your DreamHost server if you are already a customer. When submitting your ticket, explain exactly where you uploaded the file.
Third-party websites
If you are not yet a customer, many free websites allow you to upload it to their servers. You can then link DreamHost support to that file. Below is a list of recommended sites you can use to link a file: