Overview
The following explains how to contact DreamHost support via email. This is the preferred method as it allows support to respond to requests not available with other methods (Live Chat and Callbacks) while also being able to provide links, examples, and other assistance in diagnosing an issue you're experiencing.
DreamHost aims to answer support requests via email within two hours. If a technician is not immediately available, please be patient, as support will respond as soon as possible.
Creating a support ticket
To create an email request:
- Visit the Contact Support page, which opens the DreamHost Panel Assistant upon your first visit.
- Enter your question along with any relevant details. Try to be as specific as possible to be presented with the best potential solutions.
- If the solutions do not answer your question, click the Talk to an Agent button.
- To skip the Assistant, click Talk to an Agent, which opens the standard Contact Support form.
- Fill out the form that appears with a detailed description of what you require assistance with.
- Next to the Submit a Ticket section, click the Submit a Ticket button.
If you cannot access your account, or if you do not already have an account with DreamHost, use the online contact form instead:
Attaching files
You have the following options to attach a file:
Attach to the contact form
When filling out the details of the contact form, you can add an attachment by clicking the Attach Files button.
Upload to your server
You can upload the file via FTP to your DreamHost server if you are already a customer. When submitting your ticket, explain exactly where you uploaded the file.
Third-party websites
If you are not yet a customer, many free websites allow you to upload it to their servers. You can then link DreamHost support to that file. Below is a list of recommended sites you can use to link a file: