Does DreamHost offer phone support?

Overview

Support is mainly provided via email and Live Chat. However, DreamHost does have an option whereby customers can request a callback from technical support.

By default, callbacks are not included with any standard hosting package. You can, however, add three callbacks per month to your account for a nominal monthly fee. Support also offers a one-time callback feature for a fee as well.

The pricing options for callbacks are listed below and can also be found under the Uses dropdown:

  • One-time only – $9.95
  • Three callbacks every month – $14.95/month

Calls may be recorded for quality assurance purposes.

What hours are callbacks available?

Callbacks are available between the hours of 6am - 10pm PST.

Requesting a callback

If you cannot access your account, the only way to contact support is to use the online contact form:

From the dropdown, choose the option I can't log in to my DreamHost account.

  1. Navigate to the Contact Support page.
    Contact support options

    The following options appear at the top:

    • Contact Support – Opens a support ticket
    • Knowledge Base – Searches the DreamHost knowledge base for articles related to your issue
    • Forums – Opens the DreamHost user forums
  2. Click the Contact Support box.
    Contact support options
  3. Check the Request a callback? checkbox.
  4. Enter as many details as possible related to your current issue, including any domain name(s).
  5. Make sure to enter a phone number and a preferred time for the callback.
  6. Select a pricing option. If you already have a monthly callback plan, or your hosting plan includes free callbacks, you instead see your remaining uses listed here.
    • DreamPress 'Plus' plans include 3 free callbacks per month.
    • DreamPress 'Pro' plans include 5 free callbacks per month.
  7. Click Submit a ticket when finished.
  • DreamHost does NOT provide a call-in telephone number: all phone support issues are handled as callbacks.
  • Callbacks cannot be made for numbers outside the United States and Canada.
  • Callback are only provided in English.
  • Callbacks cannot be made for Security or Abuse matters. In these cases, a full written record of all communications is required.

Disabling phone service

  1. Navigate to the Manage Account page.
  2. Find the phone service under the section titled Service Plans.
  3. Click the Edit link to the far right, under a column titled Ends
  4. Choose to end the service today or at the end of your billing period from the dropdown.

See also

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Article last updated PST.

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