Does DreamHost offer phone support?

Support is mainly provided via email and Live Chat. However, DreamHost does have an option whereby customers can request a callback from technical support.

By default, callbacks are not included with the standard hosting package. You can, however, add three callbacks per month to your account for a nominal monthly fee. Support also offers a one-time callback feature for a fee as well.

Requesting a callback

If you cannot access your account, the only way to contact support is to use the online contact form:

  1. Navigate to the (Panel > 'Support' > 'Contact Support') page.
    01 Contacting support ask a question.png
    There are three options:
    • Ask a question – Opens a support ticket
    • Knowledge Base – Searches the DreamHost knowledge base for articles related to your issue
    • Forums – Opens the DreamHost user forum
  2. Click the 'Ask a question' field.
    02 Contacting support request a callback.png
    You have three options to contact support
    • Chat with an agent – Opens the 'Live Chat' service
    • Submit a ticket – Submits an email ticket to support
    • Request a callback – Requests a callback from support
  3. Click the 'Request a callback' option.
    05 Contacting request callback.png
  4. Enter as many details as possible related to your current issue.
  5. Make sure to specify if you'd like a one-time callback, or a recurring callback service added to your plan.
  6. Click Request a callback.
  • DreamHost does NOT provide a call-in telephone number: all phone support issues are handled as callbacks.
  • Callbacks cannot be made for numbers outside the United States and Canada.
  • Callback are only provided in English.
  • Callbacks cannot be made for Security or Abuse matters. In these cases, a full written record of all communications is required.

Disabling phone service

  1. Navigate to the (Panel > ‘Billing & Account’ > ‘Manage Account’) page.
  2. Under the section titled Service Plans you'll see the phone service listed.
  3. To the far right is a column titled 'Ends'. Click the 'Edit' link.
  4. From the dropdown, choose to end the service today or at the end of your billing period.

See also

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Article last updated .