Overview
The following explains how to contact DreamHost support via Live Chat.
What hours are Live Chat available?
Live Chat is available in English and Spanish 24 hours a day, seven days a week.
The chat should begin within a few minutes of your request. If a technician is not immediately available, please be patient, as support will respond as soon as possible.
Limitations
Sensitive information
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For security reasons, support cannot provide sensitive account information via the Live Chat system. Such requests can only be emailed to the address listed as the primary email on your account.
Complex issues
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Not all issues can be resolved promptly via chat. If, during your chat, your request requires further investigation, the technician will instruct you to open a ticket (email) so that support may investigate further.
Requesting Live Chat
- Visit the Contact Support page. DreamHost's self-service widget launches.
- Enter your question along with any relevant details. Try to be as specific as possible to be presented with the best potential solutions.
- If the solutions do not answer your question, click the Contact Support button.
- Fill out the form that appears with a detailed description of what you require assistance with.
- Next to the Chat with an Agent section, click the Start a Chat button.
If you cannot access your account, the only way to contact support is to use the online contact form:
Viewing chat history
All chats are stored in your panel on the Support History page if you need to review past conversations.
It may take up to an hour after your Live Chat conversation ends for the transcript to be added to appear in the panel.