Overview
This article explains how to request a callback from DreamHost support.
Calls may be recorded for quality assurance purposes.
FAQs
How much does a callback cost?
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The following plans include callbacks as part of the hosting plan cost:
Hosting plan Callbacks Dedicated Server plans 3 free callbacks per month DreamPress Plus plans 3 free callbacks per month DreamPress Pro plans 5 free callbacks per month For all other hosting plans, the following paid add-on options are available:
Callback option Price One-time only $9.95 (USD) Three callbacks every month $14.95/month (USD)
Can I call in to support?
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No. DreamHost does not have a call-in telephone number. The only option to speak directly with DreamHost support is to request a callback.
What languages are callback available?
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Callbacks are primarily provided in English. If you prefer a callback in Spanish, please indicate so in your support request, and DreamHost will accommodate this if possible.
What hours are callbacks available?
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Callbacks are available 24 hours a day, seven days a week.
Requesting a callback
To request a callback:
- Visit the Contact Support page.
- On the top right, click the Contact Support button.
- Fill out the form that appears with a detailed description of what you require assistance with.
- Next to the Request a Callback section, click the Request a Callback button.
- Enter your phone number and preferred time for the callback.
- Click the Request a Callback button to complete the request.
If you cannot access your account, the only way to contact support is to use the online contact form:
Canceling a phone service plan
To cancel:
- Navigate to the Manage Account page.
- Find the phone service under the section titled Active Plans.
- Click the Manage button to the right.
- Click the Start Cancellation button to proceed with the cancellation process.