Overview
This article explains how to request a callback from DreamHost support.
Calls may be recorded for quality assurance purposes.
FAQs
How much does a callback cost?
The following plans include callbacks as part of the hosting plan cost:
| Hosting plan | Callbacks |
|---|---|
| Dedicated Server plans | 3 free callbacks per month |
| DreamPress Plus plans | 3 free callbacks per month |
| DreamPress Pro plans | 5 free callbacks per month |
For all other hosting plans, the following paid add-on options are available:
| Callback option | Price |
|---|---|
| One-time only | $9.95 (USD) |
| Three callbacks every month | $14.95/month (USD) |
Can I call in to support?
No. DreamHost does not have a call-in telephone number. The only option to speak directly with DreamHost support is to request a callback.
What languages are callback available?
Callbacks are primarily provided in English. If you prefer a callback in Spanish, please indicate so in your support request, and DreamHost will accommodate this if possible.
What hours are callbacks available?
Callbacks are available during normal business hours (local time), seven days a week.
Requesting a callback
To request a callback:
- Visit the Contact Support page.
- On the top right, click the Contact Support button.
- Fill out the form that appears with a detailed description of what you require assistance with.
- Next to the Request a Callback section, click the Request a Callback button.
- Enter your phone number and preferred time for the callback.
- Click the Request a Callback button to complete the request.
If you cannot access your account, the only way to contact support is to use the online contact form:
Canceling a phone service plan
To cancel:
- Navigate to the Manage Account page.
- Find the phone service under the section titled Active Plans.
- Click the Manage button to the right.
- Click the Start Cancellation button to proceed with the cancellation process.