Back up an account in the panel

The panel backup option is a very simple way to backup your entire account, including all users, databases, and mailboxes.

The following describes how to use this feature in the panel as well as how to download a backup file using various tools.

1. Visit the Manage Account page.

   

2. Scroll down to the Back Up Your Account section and click the Create a Backup button to open the panel backup page:

   

3. Click the Back me up! button.

   

The backup process begins and takes some time to complete based on how much content there is to backup. You are notified via email once this completes.

The notification email you receive links you back to the Backup Your Account page where you see the details below:

Once the backup completes, you'll see all of your files listed in your panel with .tar.gz or .sql.gz extensions.

You'll see links like these:

Mail users appear like this:

mail/user@example.com.tar.gz

Databases appear like this:

mysql/databasename.sql.gz

Users appear like this:

user/servername_username.tar.gz

The Size column shows the size of each file. All of the backups are listed as a .tar.gz or .sql.gz file and are temporarily hosted on DreamObjects for you to download locally.

Mac and Linux

You can download these files directly to your server or Mac OSX / Linux computer using either curl or wget commands.

Windows

If you're running Windows you'll need to install curl. You'll need to download the zip file from the Win64 - Generic section.

Here is an example of how to download a single file using the curl command:

1. In your panel, right-click on the backup link. In this example it's the user/servername_username.tar.gz file.
2. From the popout menu, choose Copy Link Location/Address. Paste this into a simple text editor to save for now. It will be a very long URL.
3. In Mac or Linux, open a terminal. In Windows, open your command prompt.
4. Run the curl or wget command to download the file.

curl example

Run the curl command with the following syntax:

curl --insecure --output filename.tar.gz "COPIED_LINK_LOCATION"

Here is full curl example:

[server]$ curl --insecure --output servername_username.tar.gz "https://objects-us-east-1.dream.io/accountbackup/1358572/2016-12-06-SLRG8WEQ57K6CQTE/user/server_username.tar.gz?AWSAccessKeyId=2XoecBOZcL8WQXo9DT9E&Signature=9HWxQE28LaYxxGXX6NsvcEELAwE%3D&Expires=1451659279"

Run the wget command with the following syntax:

wget --no-check-certificate --output-document=filename.tar.gz "COPIED_LINK_LOCATION"

Here is full wget example:

[server]$ wget --no-check-certificate --output-document=servername_username.tar.gz "https://objects-us-east-1.dream.io/accountbackup/1358572/2016-12-06-SLRG8WEQ57K6CQTE/user/server_username.tar.gz?AWSAccessKeyId=2XoecBOZcL8WQXo9DT9E&Signature=9HWxQE28LaYxxGXX6NsvcEELAwE%3D&Expires=1451659279"

You can also click on each file to download them one at a time to your computer. There is unfortunately no way to download all files at once.

1. Once it's downloaded to your computer it will be in a compressed .tar.gz or .sql.gz file format.
2. If you're using a Windows computer you'll need a program to decompress the file type such as 7-Zip.
3. If you're using a Mac or Linux computer you can run the following command to decompress the .tar.gz file:

   macbook$ tar -zxvf user\@example.com.tar.gz

   If the file has a .sql.gz extension, run the following to unzip:

   macbook$ gunzip databasename.sql.gz

If you believe the automated backup did not backup everything in your account, please contact support for further assistance.