- Will there be any downtime?
- Before you request a transfer
- Step one: Requesting the transfer-in with DreamHost
- Step two: Entering the auth code, WHOIS, and nameservers
- Step three: Paying for your transfer
- Step four: Approving and releasing of the transfer
- Common problems with incoming transfers
- Transferring .CO.UK domain registrations
- Transferring .IO domain registrations
- See also
If you have a domain registered at another provider, but would like to manage it through your DreamHost account, you can transfer this domain registration to DreamHost. This makes it easy to manage all aspects of your account from a single location.
You can also transfer a domain registration from another DreamHost account to your own if you are taking over domain ownership from another person.
This page describes the process of transferring your domain registration to DreamHost. If you already have an active account and you want to transfer your registration, please review the steps below.
- Transferring your domain registration also adds a one-year renewal to the current registration expiration date, so no registration time is lost. This renewal is active once the transfer-in completes.
DreamHost only allows certain supported TLDs to be transferred in. The following TLDs are NOT supported for incoming transfers at DreamHost: .AM, .AT, .BZ, .FM, .JP, .org.NZ, .net.NZ, and .WS.
For more information, visit DreamHost's TLD webpage for a current list of domain extensions with pricing.
Transferring your registration only transfers your domain name. If you’d like to transfer your hosting service to DreamHost, you can review the information in the following article:
Will there be any downtime?
If your domain is already using DreamHost's nameservers, and you choose to use these nameservers once the transfer goes through, you won’t experience any downtime.
If you choose to change nameservers to DreamHost's after the transfer completed, downtime may occur.
It's recommended that you point your DNS first before beginning the transfer.
If your domain registration expires while the transfer is proceeding, your site will go offline until the transfer finishes. It's recommended you initiate a transfer at least a month before your domain is going to expire. Also, not all registrars allow expired domains to transfer. Check with your registrar first if your domain is approaching an expiration date to see if they allow you to transfer an expired domain.
Before you request a transfer
Effective December 1, 2016, ICANN is revising its Transfer Policy. Any change made to the registrant's name, organization, or email address will put the domain in a 60-day transfer lock; it will also trigger notification emails that are sent to the old and new registrant notifying them of the change.
Please visit the following article for further details:
There are a few steps that you must do before you submit the transfer request with DreamHost. The following changes should be done with the current registrar of your domain name:
- Unlock the domain registration for transfer at your registrar.
- Remove the privacy protection from your WHOIS registration information and make sure a valid email address is set up as the ‘Registrant’ contact to send the transfer-in approval email to.
- Obtain the auth code, also known as the EPP code, from your current registrar. This code is necessary to complete the transfer-in request.
Make sure you have not transferred or registered the domain name in the last 60 days (ICANN policy prohibits transfers in this time period).
Step one: Requesting the transfer-in with DreamHost
To being the process, open the panel at (Panel > ‘Domain’ > ‘Reg Transfer’) and then click the Start Transfer to DreamHost button:
- The following page opens after you click the 'Start Transfer' button:
Enter a domain name (or multiple domain names on each line) that you wish to transfer to your account with DreamHost, and then click the Request Transfer button to proceed.
Step two: Entering the auth code, WHOIS, and nameservers
On the next page, you must fill in the ownership details. Here, you can enter in the ownership information as well as enabling the free privacy protection DreamHost offers to hide your personal contact details on the public WHOIS:
If you'd like privacy enabled on the domain's public WHOIS information, simply check the box titled 'I want all my contact information private'. This way, it is set when the transfer-in completes.
The privacy setting is free, but DreamHost does not offer this for all TLDs. If you do not see the checkbox for the transfer-in of your domain, that particular TLD is not supported with this feature.
The following portion of the WHOIS form is where you enter your ownership details for the domain registration. This must include valid address and contact information as per ICANN’s policy:
The checkbox at the top of this form can be checked to include the details entered in the contact fields to be applied to all four contact fields on the domain registration’s internal ownership detail: Registrant, Admin, Billing, and Technical details are the four contact details for the domain.
This form also includes the ‘AUTH CODE for...’ field. This is where you enter the auth code or EPP code for the domain registration transfer. You must make sure you enter it exactly as it was provided to you by your current registrar.
The last section of the transfer request page is where you can set the domain registration’s name servers. If you click the bubble for ‘Use DreamHost’s nameservers’, it automatically sets DreamHost's nameservers for you. If you click the ‘Use another host’s nameservers’, it opens up four fields where you can enter the outside name servers you wish to set up.
The ‘Registration Terms’ also appears before you continue, so you should read that first.
Once you’ve completed this page, click the Continue button to move onto the payment screen.
Step three: Paying for your transfer
You are charged for the transfer-in unless you have a free domain registration still available with your hosting service. You can read more about the free domain registration with your hosting service in the Free Registration article.
If you need to pay for the transfer, the cost of the transfer of that particular TLD is listed on the order page for you to review before you proceed. Click the Proceed to Payment Entry button to continue:
If you have a free registration on your account and the domain registration you’re transferring in is eligible to use it, the page above appears which instead shows that you pay “$0.00” for the transfer/renewal of your domain registration.
After you click the Proceed to Payment Entry button, the payment page opens. If you need to make a payment, the balance owed for this is displayed along with the various payment options. Enter your payment method, and then click the confirmation button for the payment method you selected.
After you’ve gone through the payment process, the transfer is submitted. You should then see the pending registration transfer at the bottom of the (Panel > 'Domains' > 'Reg. Transfer') page:
Any payment you make is held as a credit balance on the account until the transfer completes. The charge for the transfer is then applied.
Step four: Approving and releasing of the transfer
Once you’ve submitted the transfer-in request, the following message appears in your panel:
This triggers the registrar to generate an approval email which is sent to your ‘Registrant’ email address within the hour. This approval email arrives from:
- The email contains a link to approve the incoming transfer:
- The following page opens when you click the link in the email:
Select the APPROVE TRANSFER option, and then click the SUBMIT button to approve the transfer-in. You should complete this within 4 days otherwise it will expire and the process must be restarted.
- The following page opens after you click the submit button:
After approving the incoming transfer through that email, this takes care of half of the process in getting the transfer completed.
The other half is left to the losing registrar as they control the release of the domain for transfer. As long as you’ve approved the transfer-in through the email sent for this process, you’ve done all you can on DreamHost's end. You may want to contact the current registrar to ensure that the domain is properly released.
Both the approval and release of the domain registration begins the transfer process. It should then complete within a few minutes and up to a few days. You are notified by DreamHost when the transfer completes and the charge for that transfer is applied at that time.
Common problems with incoming transfers
Sometimes a transfer doesn’t go through as smoothly as it should. This can be due to a number of reasons.
- The most common problem is with the approval email not reaching the owner contact for the domain registration. Often times, this is due to the domain registration still having the privacy protection settings enabled.
- Some registrars offer a proxy email address tied to the mail user that owns the domain name, however, that can get in the way with the delivery of the approval email.
- To avoid issues, DreamHost suggests that privacy is removed as previously mentioned.
- Sometimes the message is filtered into the junk/spam folder of the user set to receive this email. To avoid this, it is advised that once the transfer request is placed that you keep an eye on the junk/spam folder as well in case it’s filtered there.
- You can consider setting up a whitelisting for the ‘firstname.lastname@example.org’ user as well to ensure that the message is not filtered into junk/spam.
- Certain domains may have updated the auth code to something else internally. For example, the .ORG registry is quite on top of their security measures and often changes the auth code (EPP code) automatically. It’s possible the transfer failed due to the auth code being incorrect because of that change. If this is the case, the current registrar must reset the auth code and submit the transfer-in request again.
- The domain may be locked. If that’s the case, the WHOIS should also reflect this with a status of:
Domain Status: clientTransferProhibited
- (The status may differ, but the general idea still points to a restriction with the transfer.)
- Just unlock the domain and try the transfer again.
- In the event that a transfer-in does not complete within a week or the approval email is not received to get this going, please contact DreamHost support so they may check on the incoming transfer status and retry the transfer again if needed: (Panel > ‘Support’ > ‘Contact Support’)
- If you notice intermittent DNS issues, or issues with Google's DNS, it may be due to the domain having used DNSSEC with the previous provider. You should contact the previous hosting provider's support to have those DNSSEC records cleared out manually. If you do wish to continue using DNSSEC you can keep the domain registered with DreamHost, but you'll need to use a third party to manage the DNS. This is because while the registration is able to support DNSSEC, DreamHost nameservers currently do not. View the DNSSEC overview article for further details.
Transferring .CO.UK domain registrations
The process for transferring .CO.UK domains slightly differs. The .CO.UK domains are managed by Nominet, so all changes done to these TLDs are to be done through the registry: http://www.nominet.org.uk/
These TLDs also do not require a lock or an auth code (EPP code). Instead, the process to transfer this TLD is to simply change the IPS tag from the current registrar to DreamHost as described below.
The ENOM IPS tag
- Contact your current registrar, and ask them to update the IPS tag on your domain to DreamHost’s tag which is ENOM.
- IPS tags are case-sensitive so make sure ENOM is in capital letters.
Once that’s done, the domain is no longer in the losing registrar’s control and is in limbo until the transfer completes.
You’ll need to request the transfer-in with DreamHost once the IPS tag is updated.
Transferring .IO domain registrations
When transferring a .IO TLD to DreamHost, you may receive a message from "Key Systems GmbH" indicating that the domain has successfully transferred to them.
This is a normal step as Key Systems is the technology partner that eNom uses to to facilitate .IO domain transfers to DreamHost.
If you have any questions, you can contact support using the following link: (Panel > ‘Support’ > ‘Contact Support’).