Viewing your error log via SFTP

For troubleshooting purposes, you may sometimes need to check your site’s error logs and access logs to get more information as to why a problem may occur. This article explains how to view these logs through SFTP and Shell.

  • In order to view the logs, you must log in to your server and navigate to the logs/example.com/http directory.
  • Logs are rotated every night so that access.log and error.log only contain today’s logs, while error.log.0 and access.log.0 contain logs from the day before.
  • Log files are deleted shortly after this, so it’s recommended to check them as soon as possible.

Viewing the logs via SFTP

As mentioned previously, the logs are inside the /logs/example.com/http directory under your username on the server.

To view the logs:

  1. Make sure your user is an SFTP or Shell user. Visit the Enabling Shell Access article for instructions.
  2. Log into your server using your client. Visit the FTP article for details.
    Once logged in, you’ll see several files; in this example we’re in the exampleuser’s directory noted by the ‘Remote site:’ field which shows /home/exampleuser:
    01 Error Log.fw.png
  3. Click into the /logs directory.
    You then see a list of sites associated with this user:
    02 Error Log.fw.png
  4. Click into the appropriate site from this next directory.
    03 Error Log.fw.png
  5. Click into the http or https directory depending on which logs you'd like to view.

    Your 'http' or 'https' directory may have a random string of numbers after it, or you may see several directories. Just look at the date to the right to choose the most recent directory.

    You’ll see the error.log and access.log as of today.
    04 Error Log.fw.png

    Once in the /http directory, you'll notice that your remote site looks different at the top, which shows that your selected directories have changed – this is fine.

  6. Right click on the log file and open with your text editing program.

See also

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Article last updated .