What to check if your site is down

Overview

This article lists the most common reasons a website can go down — including domain, billing, and server issues — and links to the troubleshooting steps for each one.

Topics to review

After confirming the issue is not DreamHost-wide, you can then check the following topics related to your account or server to further troubleshoot.

Domain registration issues

• Expired registration

Payment or abuse-related issues

• Suspended account due to non-payment

• Disabled site

• Temporary blocks

Server-related issues

• Confirm if your site is down everywhere

• Is my server up?

• Are my files in the correct spot?

Advanced troubleshooting steps

• Were your processes killed on the shared server?

• Common error messages

• Checking your access and error logs

• Error establishing a database connection

DreamPress issues

• DreamPress Troubleshooting

See also

DreamHost links

• Troubleshooting a single site's connection

• Viewing and examining your access log via SSH

• Viewing your access and error log via SFTP

• Common reasons for poor website performance

Third-party links

• downforeveryoneorjustme.com

• Registration information lookup

• ICANN registration information lookup