Overview
Use the advanced troubleshooting steps in this article to help resolve site downtime issues that basic troubleshooting hasn't fixed.
For other possible causes of site downtime, see the following article:
What are common website error messages?
There are many reasons why your site may not load. The first thing you will need to do is identify the symptoms you see, typically by noting any error messages that appear when trying to reach your server.
The following article describes and helps you fix many common errors that cause a site not to load:
If your site (on a Shared Hosting server) is using too many resources, your processes may be automatically killed which can cause your site to go down. For more information on why this happens, please view the following article:
How do I check my access and error logs?
Your site's access and error log files could contain information as to what is causing your site not to load. You can view these logs using an FTP client or SSH.
- Viewing and examining your error log via SSH
- Viewing and examining your access log via SSH
- Viewing your access and error log via SFTP
Error establishing a database connection
View the following article for information on how to resolve this error message:
See also
Internal links
- List of website troubleshooting articles
- Site not found
- Troubleshooting a single site's connection
- Viewing and examining your access log via SSH
- Viewing your access and error log via SFTP
- Common reasons for poor website performance