Advanced downtime troubleshooting steps

The following articles describe advanced troubleshooting steps that may help to resolve your site downtime issues.

View the following article for a list of other causes your site may be down.

• What to check if your site is down

Common website error messages

There are many reasons why your site may not load. The first thing you will need to do is identify the symptoms you see, typically by noting any error messages that appear when trying to reach your server.

The following article describes and helps you fix many common errors that cause a site not to load:

• Troubleshooting a single site's connection

Were your processes killed on a shared server?

If your site (on a shared server) is using too many resources, your processes may be automatically killed which can cause your site to go down. For more information on why this happens, please view the following article:

• Why were my processes killed on my shared server?

Checking your access and error logs

Your site's access and error log files could contain information as to what is causing your site not to load. You can view these logs using an FTP client or SSH.

• Viewing and examining your error log via SSH
• Viewing and examining your access log via SSH
• Viewing your access and error log via SFTP

Error establishing a database connection

View the following article for information on how to resolve this error message:

• Error establishing a database connection