Overview
This article lists common errors you may encounter an error when adding a website and hosting at DreamHost and tips on how to resolve them.
'almost here!' message
A newly hosted domain includes a file named quickstart.html in the website's home directory. This file contains a placeholder page that prompts you to upload your website.
DreamHost servers are configured to load this file by default unless you delete it or upload your own website files containing your own index file.
Errors when adding a domain
You must add the parent domain
You can't add that domain:
you must add the parent domain example.com to your account before adding a subdomain to it.
This error means you are trying to add a subdomain (blog.example.com) but the primary domain name (example.com) is not yet added to your account.
You must first add the primary domain before adding any additional subdomains.
You don't have permission to add that domain
You can't add that domain: you don't have permission to add.
This error means that the domain you are trying to add to your account is already hosted on another DreamHost account.
If you are moving the domain from an existing account that you have access to, you must first remove the domain from the old account before you add it to a new account. If you do not know what account the domain is currently hosted on, please contact support.
The domain name already exists in the system
The domain name already exists in the system.
If you see this error message, please confirm that the domain is not hosted on another DreamHost account you have access to. If you do not know what account the domain is currently hosted on, please contact support.