The European Commission mandates that web-hosting service providers outside of the EU apply a Value-Added Tax (VAT) to their services for customers residing within the EU (and other localities. E.g. Norway and the UK).
Businesses or charitable organizations that self-account for VAT through a "reverse-charge" mechanism can be eligible for exemption from this tax. To be considered for this exemption, your organization must furnish a business name along with a valid VAT ID number.
All prices listed on the DreamHost website do not include VAT. For organizations that are not exempt, VAT is calculated and charged separately in compliance with the EU (and other localities. E.g. Norway and the UK) taxation guidelines.
The following describes where VAT is collected and how to make changes to your tax status within the DreamHost panel.
What countries collect VAT?
The following countries currently collect VAT:
- Czech Republic
- United Kingdom
Updating your tax status
To make changes to your VAT status:
- Navigate to the Profile & Privacy page in the DreamHost panel.
- Click the Edit button in the Contact Information section. Only the DreamHost account owner can make changes to this section.
- Select Business under the Account Use drop-down menu.
- Enter your business name.
- Toggle the I have a VAT/Tax ID radio button to the enabled position.
- Enter your VAT ID number.
- When finished, click the Save Changes button.
Please be sure you enter a valid VAT ID number. An invalid VAT ID can result in the collection of VAT.
DreamHost's VAT ID
The following are DreamHost's VAT IDs within the EU, Norway, and the UK:
- EU: EU372056002
- Norway: NO2071177
- UK: 458581257
What if my VAT ID fails?
If you receive an invalid VAT ID error, you can check the following sites for more information (such as the validity of the ID, database status, or formatting issues):
Frequently asked questions
Why am I being charged VAT?
DreamHost determines VAT eligibility based on the address listed on the account in question. If you reside in a locality that requires VAT to be charged, DreamHost will apply VAT as required.
Can I have my VAT ID added to my invoices?
DreamHost currently supports adding VAT IDs for the countries listed in the What countries collect VAT? section above. When you add your valid VAT ID, invoices will also show DreamHost’s VAT ID.
Can I self-account for VAT without a valid VAT ID?
You may only self-account for VAT charges by providing a VAT ID that is valid for cross-border transactions. In cases like this, you may want to speak with a local tax expert about how you may be eligible to self-account taxes locally.
I live in a VAT-exempt country or territory — will I be charged VAT?
DreamHost validates tax liability based on the address listed on your DreamHost account. Exempted countries or territories will be excluded from paying VAT, as per local laws and regulations.
I use Google SSO and I need to edit my address — what should I do?
If you have moved then it is important to update your address as this may affect your VAT status. Customers using Google SSO will need to contact support for assistance with updating their address to ensure their account is VAT compliant (when applicable).