Updating your contact information

Overview

This article describes how to make updates on the Profile & Privacy information page.

Background

If your contact information changes, you must update your information in your panel so that you do not miss any important account-related notices. The panel also shows who is designated as the account owner and who is authorized to contact DreamHost support for account-specific issues.

Opening the Profile & Privacy information page

The Profile & Privacy information page contains your latest contact and other important account-related information. You can access this page in one of the following ways:

• Navigate to the Profile & Privacy settings page in your panel.
• You can also access this page using the dropdown menu at the top right of the panel. Click your username in the upper right, and then click the Profile & Privacy link within the box that appears.

Contact Information

The Contact Information section displays the primary account owner's contact information (name/address/phone number). The primary owner is automatically contacted whenever reminder emails and account-specific notification emails are sent.

You can open the Profile & Privacy page to make the changes described in the following sections.

Updating your contact information

Click the Edit button in the Contact Information section to change any of your contact information. Enter your password and then click Save Changes when finished.

Updating your tax status

To make changes to your Tax status:

1. Click the Edit button in the Contact Information section.
2. Select Business under the Account Use drop-down menu.
3. Enter your business name.
4. Toggle the I have a Tax ID radio button to the enabled position.

   Make sure you are aware of the following before proceeding:

   • You must enter a valid Tax ID number. An invalid Tax ID can result in a tax collection.
   • Only the DreamHost account owner can make changes to this section.
5. Enter your Tax ID number.
6. When finished, click the Save Changes button.

Email and Communication Preferences

The Email and Communications Preferences section displays your primary email address as well as additional addresses for your account.

You can open the Profile & Privacy page to make the changes described in the following sections.

Changing the primary address

If you only have one address listed and wish to add another address to set as the primary one, you'll need to add it first:

1. Click the Add Secondary Address link.
2. Enter an additional email address.
3. Enter the password for your account and click Save Address when finished.
4. Follow the steps in the next section to change it to the primary address.

The newly added address is now set as the primary one.

Changing the primary address if you have two addresses listed

If you have two addresses listed and wish to Set as Primary the additional address:

1. Click the Edit button.
2. Click the Set as Primary button next to the additional address. If both addresses are hosted at DreamHost, proceed to the next section to add a new non-DreamHost-hosted email address.
3. Enter the password for your account and click Save All Changes when finished.

The additional address is now set as the primary one.

Changing the primary address to a different address from the two that are listed

1. Click the Add Secondary Address link.
2. Enter an additional email address.
3. Enter the password for your account and click Save Address when finished.
4. Follow the steps in the previous section to select the additional email as the primary address.

The newly added address is now set as the primary one.

Important notes

Changing your primary or secondary email address will change the email address that is used to log in to the DreamHost panel. Before changing your primary email address, make absolutely sure that the email address you enter is accurate in order to prevent any panel login issues.

If you add an additional email address, make sure you do not also add this email as a new user with account privileges. See this article for more information.

If you've stored an additional email address and you create a new account-privileged user with this same address, the user will not be able to reset their panel password.

Email address FAQs

How many email addresses can I save?

DreamHost allows you to store up to two email addresses, but you must designate one of them as your primary address. The primary address is also the email address you must use whenever you contact DreamHost with any account-related requests.

Do I need to enter a secondary email address?

No, but an additional address can be used as a backup email address through which you can contact DreamHost. For example, if you’re on a different device or otherwise unable to reply from your primary address, you can respond to emails from DreamHost via your secondary address.

However, you should not use a secondary email address to grant full access to your DreamHost account, nor should you share your DreamHost account password with another person: If you wish to provide another person with access privileges to DreamHost on your behalf, you should instead use account privileges to grant access to your account.

Does my secondary email address have the same privileges as my primary address?

No. Though you can log in to the DreamHost panel with either email address (primary or secondary), only the primary address can request sensitive account information when contacting support, such as resetting a password, requesting account-specific information, or receiving DreamHost account service notices.

When using the secondary address, you can only request basic information about DreamHost services, products, and general technical support issues. DreamHost support cannot discuss billing or detailed account information with the secondary email address.

Privacy Settings notice

The Regarding Your Privacy Settings section that appears at the bottom lists sub-processors with which DreamHost may share data.

See also

• Billing notices
• Making a payment
• How do I update my credit card information?