Overview
This article explains how DreamHost sends billing notices, how to identify legitimate emails, and what actions to take if you have an outstanding balance. If you don’t pay your balance in time, your account could be suspended.
Verifying that the billing notice is from DreamHost
All billing notices are sent from a dreamhost.com email address. You can verify these emails by checking your support history in your Support History panel page. Billing reminders are sent to the account's primary email contact after your monthly invoice is closed. If the balance remains unpaid, reminder emails are sent weekly. There is a 60-day grace period from the invoice date before your account is suspended for non-payment.
Receiving the notices
Billing reminders are only sent via email to the primary address listed in your DreamHost account. No physical notices are sent.
To view or update the email addresses for billing reminders, log in to your DreamHost panel and click Profile & Privacy under your username in the top-right corner. This page displays your current primary email address. You can change it to receive billing notices, but secondary contacts will not receive these emails. If your account has a balance 30 days past due, panel access will be restricted until the balance is paid.