If you are using the credit card AutoPay system, you may need to update your credit card details over time to replace outdated or expired information. You can make this change securely within your DreamHost panel.
When you update a card that was previously used to pay for a domain(s) set to 'Auto Renew', the domain is then set to 'Ask'. You must then go back and set the domain(s) back to Auto Renew after updating your credit card.
Updating your credit card information
To change your credit card information used for automatic payments:
- Navigate to the Manage Payments page. Your existing card on file appears at the top of the page.
- Scroll down to the 'Setup AutoPay' section.
- Click the Add Card button.
- The following page opens allowing you to enter further information about the card:
- When finished, click the Save Card and Enable AutoPay button.
Troubleshooting expired cards and AutoPay errors
If you receive an error due to an expired card, just add your new card to the panel as the new AutoPay card on file using the above instructions.
As long as your credit card data saved to your AutoPay is accurate, the billing system will attempt to charge your card again within a week until your due balance is resolved.