How can I make a payment?

Overview

You can make a payment at any time to your account using the DreamHost web panel.

You must use a credit card or PayPal to initially open a new account, which prevents fraudulent accounts from being opened. After the initial payment is received and the account is approved, you may make subsequent payments using any of the following accepted payment methods listed in this article.

Using the DreamHost panel to make a payment

Payments must be made through your DreamHost panel, which offers a secure way to transmit payment data.

To make a payment, navigate to the Manage Payments page:

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You can select the following payment options, which are described below:

  • Credit/Debit Card (Visa, MasterCard, American Express, Discover, and Diners Club)
  • PayPal
  • Electronic Check / ACH
  • Gift Certificate
  • Check or Money Order
  • Rewards Credit

Setting up AutoPay

You can set up AutoPay using PayPal or a credit/debit card to pay for DreamHost services. The advantage of setting up AutoPay is that DreamHost will automatically charge your card whenever a payment is due, which saves you time and hassle in paying for recurring charges every month.

Enabling AutoPay on your PayPal account

To enable AutoPay using your PayPal account:

  1. Navigate to the Manage Payments page.
  2. Scroll down to the 'Setup AutoPay' section.
    2019-10_panel_Billing_Account_manage-payments_paypal_recurring_01.5.fw.png
  3. Click the PayPal button in the 'Add PayPal Account' box.

    When you select PayPal, the PayPal login screen opens. If you're already logged in and wish to use a different account instead, click the 'Not you?' link and enter your PayPal email address and password.

    After you log in, authorize the payment. You'll then return to the 'Manage Payments' page to confirm the AutoPay purchase.

Enabling AutoPay on your credit/debit card

To enable AutoPay on your credit or debit card:

  1. Navigate to the Manage Payments page.
    2019-10_panel_Billing_Account_manage-payments_paypal_recurring_01.3.fw.png
  2. Scroll down to the 'Setup AutoPay' section and click the Add Card (for credit/debit cards) button.
    The following box appears at the top where you can enter a new credit/debit card:
    2019-10_panel_Billing_Account_manage-payments_paypal_recurring_02.fw.png
  3. Click the Add Card button.
    The following box opens allowing you to enter further information about the card:
    2019-10_panel_Billing_Account_manage-payments_paypal_recurring_02.fw.png
  4. Enter your card number, expiration date, security code, and then click the Use Card button.
  5. After you enter the card number, enter the name on the card and billing address (city, state, zip/postal code, and country).
  6. When finished, click the Save Credit Card and Enable AutoPay button to complete the charge.

Using another payment method

You can also use another form of payment, including credit/debit card, an electronic check (ACH), or PayPal. The following describes how to make a payment using these methods. of these methods.

Making a single payment with your credit or debit card

  1. Navigate to the Manage Payments page.
  2. Scroll down and click the 'Add Money to Your Account' section.
    2019-10_panel_Billing_Account_manage-payments_paypal_recurring_04.fw.png
  3. Click the 'Credit / Debit Card' section.
  4. When the 'Pay via Credit / Debit Card' page opens, click the Add card button at the top.
    The following box opens allowing you to enter a card number:
    2019-10_panel_Billing_Account_manage-payments_paypal_recurring_05.fw.png
  5. Enter your card number, expiration date, and security code, and then click the Use card button. Then, enter the following:
    • Name on the card and billing address (city, state, zip/postal code, and country).
    • Phone number and payment amount.
    • Confirm if you wish DreamHost to 'Use this Card for AutoPay'. This checkbox is selected by default, but you can uncheck it if you do not want to enable AutoPay.
  6. When finished, click the Submit Payment Now button to complete the charge.

Electronic Check / ACH

To pay via electronic check:

  1. Navigate to the Manage Payments page.
  2. Scroll down and click the 'Add Money to Your Account' section.
  3. Click the 'Electronic Check / ACH' section.
    2019-10_panel_Billing_Account_manage-payments_paypal_recurring_06.fw.png
  4. Enter the following:
    • Name on account
    • Routing number
    • Account number
    • Check type
    • Payment amount
  5. When finished, click the Submit Payment Now button.

PayPal

To pay via PayPal:

  1. Navigate to the Manage Payments page.
  2. Scroll down and click the 'Add Money to Your Account' section.
  3. Click the 'PayPal' section.
    2019-10_panel_Billing_Account_manage-payments_paypal_recurring_07.fw.png
  4. Enter a payment amount and then click the Go to PayPal Checkout button to complete the transaction.

Using a Rewards Credit to make a payment

You can also use a DreamHost Rewards Credit to make a payment.

To redeem a Rewards Credit:

  1. Navigate to the Manage Payments page.
  2. Scroll down and click the 'Add Money to Your Account' section.
    The following payment option appears only if you have a Rewards Credit balance:
    2018-06_panel_billing_make.payment_rewards_01.fw.png
  3. Scroll down and click the 'Redeem DreamHost Rewards Balance' section.
    The 'Redeem DreamHost Rewards Credit' page opens showing your current rewards earnings balance:
    2019-10_panel_Billing_Account_manage-payments_paypal_recurring_15.fw.png
  4. Enter a redemption amount you'd like to redeem, and then click the Redeem Rewards Money Now button.

Redeeming a gift certificate

To redeem a gift certificate:

  1. Navigate to the Manage Payments page.
  2. Click the 'Redeem a Gift Certificate' section.
    2019-10_panel_Billing_Account_manage-payments_paypal_recurring_08.fw.png
  3. Enter the gift certificate ID number and then click the Redeem Gift Certificate Now button.

Using a physical check or money order

To view instructions on how to make a physical payment, navigate to the Manage Payments page. Then, scroll down and click the 'Add Money via Physical Check or Money Order' section:

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FAQs

How long does it take for my payment to process and post?

If you have a balance due immediately, or are nearing account suspension, it is recommended that you use a credit card or PayPal for quicker service.

Depending on your payment method, it may take various lengths of time to process:

  • Credit card payments post almost instantly.
  • If you are using PayPal to make a payment, it may take some time for PayPal to approve and post a payment to your DreamHost account.
  • Electronic checks, mailed checks, or money order payments can take several weeks to process.

Once a payment clears, it is applied to your account and DreamHost will send you a receipt for the payment to your account profile's email address. Bank statements show the charge as coming from ‘DreamHost - DH-FEE.com’.

What happens if I make a payment on an item that is not due yet?

If you make a payment towards an item that has not renewed yet (such as a yearly hosting or a domain registration fee), that payment posts as a positive credit on the account until the specific item’s renewal date.

How do I view my invoice?

See the following article for instructions on how to view an invoice:

I can't access my account—what should I do?

If you cannot log into your panel, try resetting your password:

If this does not work, fill out the following form to contact support:

How do I handle "up-front" payments, such as domain registrations?

If you are purchasing any items that require payment up front (such as a new domain registration or renewal), payment must be made via credit card only. This is because the payment is applied immediately and then the request is sent right away to the registry on your behalf. You can also make a pre-payment with PayPal by following the instructions at:

Are there any exceptions to these payment methods?

Some international or prepaid credit cards, even if they have a Visa/MasterCard logo on them, may not be accepted due to limitations set by their own financial institutions.

What should I do if my payment fails with an error?

If your payment fails and an error message displays, please contact support with the full error message for further assistance.

See also

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Article last updated PST.