Overview
This article provides answers to commonly asked billing questions.
FAQs
When is my billing date?
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You can view your billing date in the panel on the Manage Account page.
How long does it take for my payment to process and post?
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Depending on your payment method, it may take various lengths of time to process:
- Credit card — posts instantly.
- Paypal — it may take some time for PayPal to approve and post a payment to your DreamHost account.
- Electronic checks, mailed checks, or money orders — can take several weeks to process. DreamHost only accepts checks or money orders drawn on U.S. banks and denominated in US Dollars.
Once a payment clears, it is applied to your account and DreamHost sends you a receipt for the payment to your account profile's email address. Bank statements show the charge as coming from DreamHost - DH-FEE.com.
If you have a balance due immediately or are nearing account suspension, it is recommended that you use a credit card or PayPal for quicker service.
If your account has a service balance that's 30 days past due, the web panel will become restricted until the balance is resolved.
What happens if I make a payment on an item that is not due yet?
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The payment posts as a positive credit on the account until the specific item's renewal date.
How do I view my invoice?
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See this article for instructions on how to view an invoice.
I can't access my account—what should I do?
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If you cannot log into your panel, try resetting your password.
If this does not work, fill out this form to contact support:
How can I pay for a domain registration?
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If you are purchasing (or renewing) a domain registration, payment must be made via credit card only. This is so the request can be sent immediately to the registry on your behalf.
You can also make a pre-payment with PayPal.
Are there any exceptions to these payment methods?
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Some international or prepaid credit cards, even if they have a Visa/MasterCard logo on them, may not be accepted due to limitations set by their own financial institutions.
What should I do if my payment fails with an error?
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If your payment fails with the following error message, please contact support for further assistance:
Error: "SOMETHING WENT WRONG!
Payment declined by financial institution, or some other error has occurred