Overview
This article explains how to delete a Shared Hosting plan if you have an additional plan active, such as Email, Managed VPS, or Dedicated Hosting.
Visit the Manage Account page to view a list of active hosting plans.
How to delete a shared plan
The following sections show you how to delete a Shared hosting plan and, if needed, retain your emails.
Please note that Shared Starter and Shared Unlimited plans are no longer available for purchase.
This means it will not be possible to add these plans again after they are canceled. You would instead need to purchase a new Web Hosting plan.
Deleting a Shared Hosting plan
To delete a Shared Hosting plan:
- Navigate to the Manage Account page.
- Locate your shared Hosting plan. To the right, click the Manage button.
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Scroll down and click the Cancel button to proceed.
During this process, you will have the option to keep your domain registrations active and accessible within your current account.
- Select one of the following options in the dropdown menu that appears:
- No Hosting (DNS Only) — removes hosting and sets your domain to DNS Only.
- Another Hosting Service — removes hosting and transfers the website to another available plan.
- Click the Cancel Plan button to confirm the cancellation.
If there is time left on the plan, it will remain active until the billing period ends.
Keeping your emails (with a Paid email hosting plan)
If you wish to keep your emails after you delete a Shared Hosting plan, you can downgrade to a registration-only account with a Paid email hosting plan. This allows you to continue to use email from your domain without hosting a website online.
To keep your emails active after you delete a Shared Hosting plan:
- Navigate to the Manage Account page.
- Locate your hosting plan. To the right, click the Manage button.
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Scroll down and click the Cancel button to proceed.
If any active emails are detected on the plan, you are then prompted to either keep or remove them. - Select Keep Emails Active, which moves your emails to a Paid email hosting plan.
- Click the Cancel Plan & Keep Emails button to confirm your selection.
A note about your domain registration(s)
DreamHost will not delete your domain registrations when the hosting plan is closed. Any domain registrations previously purchased continue to remain active for the rest of their registration periods. You can continue to log in to your panel and manage your domain registrations as you did before.
Reactivating a plan
To reactivate the plan before the billing period ends:
- Navigate to the Manage Account page.
- Click the Manage button to the right of the plan. A page opens displaying a 'Cancellation Pending' notice.
- Click the Reactivate button.