Canceling account overview

DreamHost allows its users to close a shared hosting account using the DreamHost panel. This article details how to close your shared hosting account, a VPS-only account, as well as a Dedicated-only account.

If you require further assistance or clarification with any aspect of your account, please contact DreamHost support at (Panel > ‘Support’ > ‘Contact Support’).

Do I get my money back if I cancel my account?

DreamHost prorates the user’s account for any remaining time that has been paid. DreamHost cannot refund money beyond the 97-Day Money-Back Guarantee.

Please note the following limitations on this refund policy:

  • Refunds within the 97-Day Money-Back Guarantee can only be processed for shared hosting, per the Terms of Service.
  • Domain registration fees are not refundable.
  • VPS and Dedicated plans are also not refundable.
  • Payments made via check/money order cannot be refunded once cleared.

If you choose to cancel your account, you retain ownership of any domain names that you have purchased. If, in the future, you would like to have your domain point to a different web host, you will be able to log in to the DreamHost panel, and make your change there to manage your registrations and free DNS services.

Do I get my money back If DreamHost cancels my account?

If DreamHost abruptly disables a user’s account due to a breach of the Terms of Service, then the user forfeits any eligibility for a refund.

See also