Refunds

Overview

Not all payments are automatically refunded when you cancel DreamHost hosting services. This article discusses when refunds are automatically issued and what payment methods can be refunded.

Refunds by hosting plan

No refund is available if you decide to cancel your hosting service while retaining a paid email plan. However, DreamHost will provide a prorated credit for any remaining time on the canceled hosting plan, which you can apply to other DreamHost services.

Refunds when changing from a Yearly plan to Monthly plan

Please note that if you change your billing plan from Yearly to Monthly, you are not entitled to a refund. However, an account credit will be provided for the remaining balance.

If I cancel hosting services, will I receive a refund automatically?

Refund policies are listed below for each type of hosting plan.

Shared hosting

DreamHost offers a full refund on Shared hosting fees if your plan is canceled within the first 97 days of opening the account. This applies to monthly and annual plans.

Yearly plans are refunded the current subscription cost if within 30 days of the annual subscription renewal. View the following link for further details:

The refund is automatically processed back to the original credit card that was used towards those fees,  only after you close your Shared hosting plan in your panel.

Payments made via check/money order cannot be refunded once cleared.

VPS

Refunds are not available when canceling a monthly VPS hosting plan.

Yearly plans are refunded the current subscription cost if within 30 days of the annual subscription renewal. The account is refunded automatically upon account closure.

Dedicated

Refunds are not available when canceling a monthly Dedicated hosting plan.

Yearly plans are refunded the current subscription cost if within 30 days of the annual subscription renewal. The account is refunded automatically upon account closure.

DreamPress

DreamHost offers a full refund on DreamPress monthly and yearly hosting fees if your plan is canceled within the first 30 days of opening the account.

Yearly plans are refunded the current subscription cost if within 30 days of the annual subscription renewal. The account is refunded automatically upon account closure.

Remixer

Refunds are the same as Shared hosting plans.

DreamCompute

Refunds are not available when canceling a DreamCompute plan.

DreamShield

Refunds are not available when canceling DreamShield.

Paid email plan

Refunds are not available when canceling a Paid email plan.

G Suite

At any point during the 30-day trial, you may cancel the service and receive a refund/credit.

SSL Certificates

Refunds are not available when canceling an SSL Certificate.

Unique IPs

Refunds are not available when canceling a Unique IP.

Are all payment methods refundable?

Unfortunately, DreamHost does not offer automatic refunds for the following payment methods:

A 3% transaction fee is applied If you select PayPal to process a refund, which is only applied if the payment was not originally processed via PayPal.

  • PayPal
  • Check (written checks or electronic checks)
  • Money Orders
  • Gift Certificates

If you close your shared hosting plan within 97 days of opening the account and had made a manual payment toward the plan with one of these other methods, then Contact Support for further assistance with your refund.

If your account is closed after the 97 day refund period has passed, no refunds are issued. View the Terms of Service page for further details.

Domain registrations

Are domain registrations refundable?

No. Registrations are owned by you for the full term you originally purchased them for. This is usually a 1- to 3-year time period.

If your registration includes a free domain with your Shared hosting plan and you canceled the plan in the first year, you are then required to pay for the free registration. View the following article for further details:

Can I still use my domain registration?

Yes. If at some point you would like to have your domain point to a different web host, you will be able to log in to the DreamHost panel and make your changes to your DNS settings to point to the new host.

Are domain registration renewals or transfers refundable?

No. Once a domain is transferred, auto-renewed, or is manually renewed, your credit card is charged and the domain is renewed for one more year.

At this point, the domain registry updates its information to show that you are the owner for an additional year. Since there's no way to reverse the renewal from the registry, a refund is not possible.

See also

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Article last updated PST.

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