Overview
This article explains how to add, upgrade/downgrade, and cancel a Paid email hosting plan.
How to add a plan
These steps add a new plan to your account.
Adding to a new account
You can sign up for a new account and email plan at the following link:
From there, proceed through the account creation prompts as shown in this article.
Adding to your existing account
- Visit the Manage Email page.
- Click the Get Started button.
- On the next page, select a Monthly or Yearly payment plan.
- Below, choose the number of mailboxes you wish to add.
- When finished, click the Checkout Now button.
Your email plan is added to your account, and a welcome email is sent to help you get started. You can then proceed with adding addresses to your domain.
Changing a plan
You can change your plan to match the current number of email addresses in your panel. For example, if you have 3 addresses and want to change to the 2-address plan, you must delete one of those addresses in your panel first.
- Navigate to the Manage Email page.
- On the top right, click the Manage email subscription link.
- Select a billing option and the number of mailboxes.
- Click Save Changes to save the new setting.
Please note that you can only decrease the number of email addresses to the number currently set up in your panel.
How to downgrade your hosting plan
If you've purchased a Managed VPS, DreamPress, or Dedicated hosting plan, email is unlimited as part of the plan. However, if you have no need for all of the features available with a full hosting plan, but still wish to use email, you have the following two options:
- Downgrade to a registration-only account (with a Paid Email plan)
- Downgrade to a Web Hosting plan (with a Paid Email plan)
Downgrading to a registration-only account (with a Paid email hosting plan)
If you no longer have a need for a website, you are able to downgrade to a registration-only account with a Paid email hosting plan. This allows you to continue to use email from your domain without hosting a website online.
To keep your emails active after you downgrade:
- Navigate to the Manage Account page.
- Locate your hosting plan. To the right, click the Manage button.
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Scroll down and click the Cancel button to proceed.
If any active emails are detected on the plan, you are then prompted to either keep or remove them. - Select Keep Emails Active, which moves your emails to a Paid email hosting plan.
- Click the Cancel Plan & Keep Emails button to confirm your selection.
A note about your domain registration(s)
DreamHost will not delete your domain registrations when the hosting plan is closed. Any domain registrations previously purchased continue to remain active for the rest of their registration periods. You can continue to log in to your panel and manage your domain registrations as you did before.
Downgrading to a Web Hosting plan (with a Paid email hosting plan)
If you still have a need for a website but do not need all the features of a Managed VPS, DreamPress, or Dedicated hosting plan, you are able to downgrade to a Web Hosting plan and have a Paid Email plan added to it.
See these articles for instructions on downgrading your current plan.
How to cancel a plan
This section explains how to cancel or un-cancel a plan.
When your paid email plan expires (or you cancel it) and the billing period expires, your email account is disabled and deleted within 24 hours.
Canceling on the Manage Email page
- Navigate to the Manage Email page.
- On the top right, click the Manage Mail Subscription link.
- On the next page, enter the text DELETE into the text field, then click End Mail Subscription.
Your plan continues to function until the end date listed on this page.
Canceling on the Manage Account page
You can also cancel on the Manage Account page by clicking the Manage button to the right of the plan. This takes you to the Manage Email page, where you can cancel as described above.
No refunds are provided upon cancellation of paid email services.
Un-canceling a plan (if you canceled on the Manage Email page)
If you had previously canceled the plan on the Manage Email page, you can un-cancel it on the same page by clicking the Re-enable Paid Plan button.
- Navigate to the Manage Email page.
- On the top right, click the Manage email subscription button.
- Click Re-Enable Mail Subscription.