Email client configuration overview

When you need to configure email on any mail client, you'll need to know specific information in order create the account. The most basic information you'll need to know is:

  • Username
  • Password
  • Mail server name

You can then configure your email user further by setting it up as an IMAP or POP address and enabling secure ports.

This article walks you through these options to configure the email account however you like.

This article shows how to set up an address that is hosted at DreamHost. If you are hosting your email at a different company, you must consult their documentation for the settings mentioned below.

Step 1 — Add the email address to the panel

You can create your email address through your (Panel > ‘Mail’ > ‘Manage Emails’) page.

View the following article for detailed instructions on how to add an email address:

Step 2 — Locate your username and password

Once you create an email address, you will have your Username and Password.

Username

This is the part before your domain. For example username@example.com.

Your email client may only require this first part of the email address, but it's possible that your email client may need the full email address to connect. This depends on your mail client.

Password

The password for the user is what you chose when creating the address.

The Password can be changed at any time through your (Panel > ‘Mail’ > ‘Manage Emails’) page or through the Mailboxes interface
  • The Username/Password Authentication setting must be enabled and set to ‘Password’.
  • Passwords are CaSe SeNsItIvE!
  • Passwords for your email users can be changed at anytime.
  • View the Passwords article to help choose a strong password.

Step 3 — Locate your mail servername

Your servername (aka hostname or cluster) controls where your email is sent from and sent to.

First, you must find which server you're email is hosted on. Then you can use the Incoming and Outgoing server names as shown in the table below.

In the past, it was possible to use mail.example.com to connect (where example.com is your actual domain name). Due to how modern mail clients handle security, this is now NOT recommended as it may throw connection errors. Please ensure you are only using your mail servername when connecting.

Where to find your mail hostname (cluster) name

To determine which server name to use:

  1. Log into your DreamHost Panel.
  2. Navigate to the (Panel > 'Support' > 'Data Centers') page. 04 mail servernames.png
  3. Under the 'Mail service' section you'll see your mail server to the right of any domain. In this example it’s homiemail-sub0.
  4. Use the matching server name in the table below for the incoming AND outgoing server in your mail program.

    Please note that the sub0 servernames are different from sub3, sub4, and sub5.

    Email Cluster Incoming server Outgoing server
    homiemail-sub0 imap.dreamhost.com
    or
    pop.dreamhost.com
    smtp.dreamhost.com
    homiemail-sub3 sub3.mail.dreamhost.com sub3.mail.dreamhost.com
    homiemail-sub4 sub4.mail.dreamhost.com sub4.mail.dreamhost.com
    homiemail-sub5 sub5.mail.dreamhost.com sub5.mail.dreamhost.com
    homiemail-master homie.mail.dreamhost.com homie.mail.dreamhost.com

    This example shows homiemail-sub0. So you’d enter imap.dreamhost.com into your client to connect.

Some Internet Service Providers (ISPs) require that you use their SMTP server to send mail (example: smtp.yourISP.com). You must check with your ISP to see if they require you to use their SMTP server for outgoing mail, or if you can use your domain's mail server for outgoing mail.

Step 4 — Set secure ports and choose IMAP or POP

Many modern email clients automatically enable secure ports during your configuration. This means you may not even be asked for this information. However, some email clients require you to specifically add these details. 

If your client asks for port numbers, you'll need to know which ones to enter. Some ports are insecure while others are secure. The port numbers you choose also dictate if your address uses an IMAP or POP connection.

When choosing a port, only secure port settings are recommended. When choosing between POP and IMAP, you'll want to choose IMAP unless you have a specific reason to use POP.

View the following articles for details on which secure port settings you should use:

MX records

MX records are the DNS records that tell other mail servers how to find your email address on the internet.

Only after you create your first email address are MX records created for your domain. It takes about 4-6hrs for them to be set up after the first address is added, so you must wait that long to use the first email address. After that there is no delay when adding an email address.

If your website and email are hosted at DreamHost, you don't need to worry about these records.

Only if your nameservers are hosted at another company would you need to point your MX records to DreamHost.

Third party email client configuration

Follow these links for specific instructions on how to set up the corresponding email clients:

See also

Internal links

External links

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Article last updated PST.