How to set up email on an iPhone

The following steps help you set up an iPhone to access a mailbox hosted with DreamHost.

On January 19 2017, DreamHost updated the SSL certificates on all mail servers. Because the SSL certificate was updated, you will see a message next time you open your mail client. This message will ask you to accept the new certificate. This certificate is completely safe for you to accept. Once your mail client saves the new certificate, your email client will function normally again. View the following article for further details:

  • Certificate error when connecting to a server

    Mac Mail users: There have been a few reported issues with Mac Mail not saving the new certificate at first. Try several times to accept the certificate with the 'Continue' button. Some users report that after a few tries, the certificate is saved. Make sure you are only using your mail cluster for the Mail Server name on your account. For example, sub5.mail.dreamhost.com. You can see which mail cluster your account users in the panel on the (Panel > 'Support > Data Centers') page.

    iPhone users: First, try going to 'Settings > Mail > Accounts'. Click the account and address, then re-enter the hostname. If this doesn't work, try setting up the email account like new. Go to 'Settings > Mail > Accounts > Add Account'. It will show the message "Cannot Verify Server Identity". Click "Details" below that message, followed by "Trust" in the top-right corner. Similar to the suggestion above, you may need to repeat this process 2-3 times to take effect permanently. You should only use your mail cluster for the server/host name with this setup.

  1. Tap the Settings badge on the main screen of your iPhone.
    The Settings page opens.
    IPhone1.fw.png
  2. Tap Mail, Contacts, Calendars
    IPhone2.fw.png
  3. Tap Add Account
  4. Tap Add Mail Account
    The Add Mail Account page opens.
    IPhone3.fw.png
  5. Tap Other
    IPhone4.fw.png
  6. Enter the following information for the email account:

    This article's images use example.com as an example email address. Enter your actual email address into those fields.

    • Name — Your name, which displays on the receiving end.
    • Email — Your email address, which is where replies are sent to and should likely be the same as your username.
    • Password — Your password.
    • Description — Description of this account.
    IPhone5.fw.png
  7. After the email account is found, enter the following information for the Incoming and Outgoing Mail Servers:
    Incoming Mail Server
    Host NameYour mail cluster name.
    Username — address@example.com (the email address you’re accessing.)
    Password — Password for the email address. If you don’t know what this is, you can reset it from the (Panel > 'Mail' > 'Manage Email') section of your panel by clicking edit for the address.
    Outgoing Mail Server (SMTP)
    Host NameYour mail cluster name.
    Username — address@example.com (the email address you’re accessing.)
    Password — Password for the email address. If you don’t know what this is, you can request it from the (Panel > 'Mail' > 'Manage Email') section of your panel by clicking the Edit button next to the address.

    Please see the Email Client Configuration for more information on mail server settings.

  8. After you enter the above information, tap Save at the top.

Troubleshooting

  • The iPhone automatically detects the rest of the settings and connects to your mailbox. However, in some cases, it may not properly connect the first few times. You may need to hit the Connect button again and try this a few times before it connects properly. This is a strange function within the mail program on the iPhone that causes this behavior.

    You can make the following changes in the Advanced section if you are experiencing any sync issues:

    • You must set the IMAP Path Prefix to INBOX (all caps) for IMAP clients to work properly with DreamHost servers. Most desktop email clients work ok but instead show all the folders under the Inbox as sub folders rather than alongside it.
    • For sent messages, tap "Sent Mailbox" under the "MAILBOX BEHAVIORS" section, and then tap the folder to be used for sent messages (in the 'ON THE SERVER' section). Current choice has a paper airplane next to it.
  • If you are having trouble and suspect that you may have set something incorrectly, please refer to the Email Client Configuration article or contact DreamHost support.
  • Recent versions of the iOS Mail client attempts to auto-detect whether the server supports POP3 or IMAP and select accordingly. To make the choice manually, give the Settings setup an incorrect email address, e.g., [your email address]bogus@[your domain]. The settings will not auto-detect, and you can then pick which protocol you want to use. Don't forget to fix your email address to [your email address]@[your domain].

See also