Reporting false-positive spam email in MailChannels

There may be situations when email you send is returned back to you and marked as spam. This is because DreamHost scans all outbound email for potential spam—and since it is not possible to disable this feature, you can instead mark the returned email as a "false positive" in order for it to successfully send from the DreamHost mail server.

It's also possible that incoming email may be incorrectly marked as Spam. In this case, you should report these falsely flagged emails to DreamHost support so they may be reported to the filtering service in order to train the filter.

The following instructions describe how to find information in the bounced email in order to mark it as a false-positive spam message or report a falsely flagged email to DreamHost.

• Reporting an outgoing email marked as Spam
• Reporting an incoming email marked as Spam

A bounced message that DreamHost flags as spam is sent to you, which contains further information on how to handle a suspected spam message. Use the following steps to open the MailChannels dashboard in order to mark it as a false positive:

1. Log into your email application and view your messages.

   A bounced message that DreamHost suspects is spam appears as follows:

   <example@example.com>: host smtp.mailchannels.net[52.43.13.119]
   said: 550 5.7.1 [CS] Message blocked. If this is a false positive,
   please report this to your hosting service provider. See https://console.mailchannels.net/insights/bounce
   (in reply to end of DATA command)
2. Click the link in the email to open the MailChannels dashboard. The above example shows the https://console.mailchannels.net/insights/bounce link, but the one you see may be different.

   An email status box opens in MailChannels.

3. Click the Not Spam button to mark the message as a false-positive email.
4. Click the Confirm button when the pop-up box appears, which confirms that the message wasn't spam and you're reporting it as a false positive.

   After you confirm it, the following success message appears.

You should report any incoming email falsely marked as Spam to DreamHost support. DreamHost will then be able to report these issues to the filtering service in order to train the filter. Follow these steps to report such issues to DreamHost.

1. Log into your email address.
2. Create a new folder named something like falsely-flagged.
3. Move all falsely flagged emails into this new folder.
4. Log into your DreamHost panel and create a ticket for support.
5. Confirm the folder name you created for these falsely-flagged emails.

DreamHost support will then be able to report these emails to help train the mail filter in the future.