Payment and Abuse-related downtime issues

Overview

This article explains how to resolve common payment- and abuse-related issues that can take your site offline, including a suspended account, a disabled site, and a temporary block, and how to get your site back online.

For a list of other reasons your site might be down, see the following article.

• What to check if your site is down

Why is my account suspended due to non-payment?

To check your account, log in to your panel. If your account is currently suspended due to non-payment, a large red "SUSPENDED" notice appears at the top of the screen. To fix, click the Make Payment button to pay which reactivates your account. The following occurs after you have made your payment.

1. An automated email is sent to you.
2. The system automatically reactivates your account.
3. The DNS for your site must then propagate again online which may take several hours.

After that, your site resolves again.

Why was my site disabled?

In rare cases, DreamHost may disable your site. Log in via SSH or FTP and look at the directory name of your site. If you see the site directory has been renamed to indicate that the site has been disabled, please contact DreamHost support. In such a situation, an email is sent to you indicating what steps to take.

Why am I temporarily blocked?

Repeat login attempts in a short period of time can be seen as an attempt to hack the user. In an effort to prevent security issues, DreamHost may block you to prevent potential malicious activity. Contact support if you believe this to be the case.

See also

Internal links

• List of website troubleshooting articles
• Site not found
• Troubleshooting a single site's connection
• Viewing and examining your access log via SSH
• Viewing your access and error log via SFTP
• Common reasons for poor website performance

External links

• downforeveryoneorjustme.com
• Registration information lookup
• ICANN registration information lookup