Overview
The following describes common issues that may cause downtime and steps to help get your site online again.
See this article for a list of other causes your site may be down.
Checking if your site is down everywhere
The first step to take is to confirm if the site is actually down in all locations and not just your local computer.
Is it down for everyone, or just me?
Visit downforeveryoneorjustme.com to check if your site is online from several locations. This confirms the website is down everywhere, or if only your computer is unable to view it.
What if it's only down from my location?
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If only your computer is unable to view it and you've recently updated your DNS, use either of the following links to check the site to see if the new DNS is still updating online:
- whatsmydns.net — A popular site that checks DNS records around the world.
- Viewing your DreamHost DNS records — Use DreamHost's DNS propagation checker in the panel.
If the DNS has updated, try forcing your browser to reload the page. This clears the cache out of the browser so you see the most recent version of the page.
Proxy sites
Proxy sites allow you to bypass network issues and view the site from a different location. See this article for a list of proxy sites you can use.
If the proxy site loads your website, it confirms the site is resolving online. If you still cannot view it, try clearing your cache and flushing DNS:
Checking if your server is up
If your registration is current and your account has not been suspended, but you can’t reach your domain through a proxy site, check to make sure that your server is up. You can do this by running a traceroute to your server, and by pinging your domain.
- If you cannot ping the server, or if the traceroute does not complete, please contact support.
- If the traceroute shows multiple hops timing out, you would need to contact your ISP for support.
Checking the location of your website files
Make sure the files for your site are in the correct directory. If they are in the incorrect directory or assigned to the wrong user, the site will not load.
See also
DreamHost links
- Site not found
- Troubleshooting a single site's connection
- Viewing and examining your access log via SSH
- Viewing your access and error log via SFTP
Third-party links