Overview
You can adjust the email storage limit for any email address on your account, setting its total disk usage to any value between 1GB and 25GB.
What are the email storage limits?
When you create a new email address, you have the option to adjust the total disk usage. By default, this is set to 25GB, but you can adjust it to any value between 1GB and 25GB.
How do I manage a full mailbox?
If an email address reaches or exceeds its storage limit — 25GB, or 100GB on Professional Email Plus — it may encounter errors and bounce incoming messages. To restore functionality, you'll need to free up space.
The best way to free up space is to back up your messages, which downloads them using a POP connection and store them on your local computer. Make sure the messages are no longer stored on the DreamHost server after you back them up to your local computer. You can either enable or disable this setting within your email client (e.g., disable 'Leave a copy on the server' or enable 'Delete from server after download').
If your email client does not have an option to remove messages from the DreamHost server, or if that option wasn't enabled, the messages will remain on the server, and you must contact support. A DreamHost representative will then assist you in deleting the remaining messages to free up disk space.
How do I adjust disk usage?
Users on a Professional Email or Professional Email Plus plan are not able to see the Disk Usage slider. Storage for these plans is fixed at the plan's allotment — 25GB on Professional Email, or 100GB on Professional Email Plus — rather than adjustable.
To adjust disk usage for email messages:
Navigate to the Manage Email page.
Locate an email address you wish to adjust.
To the right of that address, click the Manage button.
Scroll down to the Disk Usage section and adjust the slider to the desired usage limit.
Click the Save Changes button to save your changes.
After changing the disk limit (quota), please allow up to 15 minutes for the new setting to update.
