When you need to configure email on any mail client, you'll need to know specific information in order create the account. The most basic information you'll need to know is:
- Mail server name
You can then configure your email user further by setting it up as an IMAP or POP address and enabling secure ports.
This article walks you through these options to configure the email account however you like.
Step 1 — Add the email address to the panel
You can create your email address through your (Panel > ‘Mail’ > ‘Manage Emails’) page.
View the following article for detailed instructions on how to add an email address:
Step 2 — Locate your username and password
Once you create an email address, you will have your Username and Password.
This is the part before your domain. For example email@example.com.
- Your email client may only require this first part of the email address, but it's possible that your email client may need the full email address to connect. This depends on your mail client.
The password for the user is what you chose when creating the address.
- The Password can be changed at any time through your (Panel > ‘Mail’ > ‘Manage Emails’) page or through the Mailboxes interface
- The Username/Password Authentication setting must be enabled and set to ‘Password’.
- Passwords are CaSe SeNsItIvE!
- Passwords for your email users can be changed at anytime.
- View the Passwords article to help choose a strong password.
Step 3 — Locate your mail servername
Your servername (aka hostname) controls where your email is sent from and sent to. There is only one recommended servername (hostname) you should use at DreamHost. It's your specific mail cluster name your account is assigned to. For example, your mail servername will be one of the following:
In the past, it was possible to use mail.example.com to connect (where example.com is your actual domain name). Due to how modern mail clients handle security, this is now NOT recommended as it may throw connection errors. Please ensure you are only using your mail servername when connecting.
Where to find your mail cluster name
To determine which server name to use:
- Log into your DreamHost Panel.
- Navigate to the (Panel > 'Support' > 'Data Centers') page.
- Under the 'Mail service' section you'll see your mail server to the right of any domain. In this example it’s homiemail-sub4.
- Use the matching server name in the table below for the incoming AND outgoing server in your mail program.
Email Cluster Server Name homiemail-sub3
This example shows homiemail-sub4. So you’d enter sub4.mail.dreamhost.com into your client to connect.
Some Internet Service Providers (ISPs) require that you use their SMTP server to send mail (example: smtp.yourISP.com). You must check with your ISP to see if they require you to use their SMTP server for outgoing mail, or if you can use your domain's mail server for outgoing mail.
Step 4 — Set secure ports and choose IMAP or POP
Your client will ask you for port numbers to connect. Some are insecure while others are secure. The port numbers you choose also dictate if your address uses an IMAP or POP connection.
When choosing a port, only secure port settings are recommended. When choosing between POP and IMAP, you'll want to choose IMAP unless you have a specific reason to use POP.
View the following articles for details on which secure port settings you should use:
MX records are the DNS records that tell other mail servers how to find your email address on the internet.
Only after you create your first email address are MX records created for your domain. It takes about 4-6hrs for them to be set up after the first address is added, so you must wait that long to use the first email address. After that there is no delay when adding an email address.
Third party email client configuration
Follow these links for specific instructions on how to set up the corresponding email clients:
- Mac OS X Mail El Capitan
- Mac OS X Mail Sierra
- Outlook 2016
- Mozilla Thunderbird
- Email client protocols and port numbers
- Email quickstart guide
- SMTP quota limits
- SMTP quota overview
- Certificate domain mismatch error when connecting to a DreamHost mail server
- How do I subscribe to the 'old-messages' folder?
- Inbox Archiver settings