Recovering your account with Multifactor Authentication

 

Overview

You can recover your Multifactor Authentication account with a backup code or by resetting your password if you lose your device or forget your password.

How do I recover my account?

You can either use a backup code or reset your password.

How do I use a backup code?

If you lose your Google Authenticator device, you must use a backup code (as shown in step #5 in this article) or contact support to regain access to your account.

How do I reset my password?

If you forget your password but still have your Google Authenticator device (or a valid backup code), you can still click the forgot password? link on the login page, or visit this page.

When you click this link, a form asking for your email address opens. Once you submit the form, DreamHost sends you a link that you can use to reset your password as long as you still have your second authentication factor available.

See also

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