Professional Email plan — Managing

How to add a plan

These steps add a new plan to your account.

Adding to a new account

You can sign up for a new account and email plan at the following link:

• dreamhost.com/products/email

From there, proceed through the account creation prompts as shown in this article.

Adding to your existing account

1. Navigate to the Billing & Account page in the panel.
2. Under Active Plans, click the Manage button next to Professional Email.
3. Scroll down to the Change Plan section and select a Monthly or Yearly payment plan.
4. Choose the number of mailboxes to add.
5. Click the Checkout Now button.

The email plan is added to the account, and a welcome email is sent to help get started. Addresses can then be added to the domain.

Changing a plan

A plan can only be changed to match the current number of email addresses in the panel. For example, to change from a 3-mailbox plan to a 2-mailbox plan, one of the 3 existing addresses must be deleted first, or the downgrade attempt returns an error. Deleting an address does not by itself reduce the mailbox count on the plan — the plan must also be updated, as described below.

1. Navigate to the Billing & Account page in the panel.
2. Under Active Plans, click the Manage button next to Professional Email.
3. Select a billing term, a mailbox count, or both.
4. Click the Save Changes button.

The number of mailboxes can only be reduced to a count at or above the number of email addresses currently set up in the panel.

How to downgrade your hosting plan

If a Managed VPS, DreamPress, or Dedicated hosting plan has been purchased, email is unlimited as part of that plan. However, if the full feature set of that plan is no longer needed but email is still required, the following two options are available:

• Downgrade to a registration-only account (with a Professional Email plan)
• Downgrade to a Web Hosting plan (with a Professional Email plan)

Downgrading to a registration-only account (with a Professional Email plan)

If a website is no longer needed, an account can be downgraded to a registration-only account with a Professional Email plan. This allows email from the domain to continue without hosting a website online.

To keep email active after downgrading:

1. Navigate to the Manage Account page.
2. Locate the hosting plan. To the right, click the Manage button.

3. Scroll down and click the Cancel button to proceed.

   If active emails are detected on the plan, and there are no other active email hosting plans on the account, a prompt to keep or remove them displays.

4. Select Keep Emails Active, which adds a Professional Email plan to the cart.
5. Click the Cancel Plan & Keep Emails button to confirm the selection.

Downgrading to a Web Hosting plan (with a Professional Email plan)

If a website is still needed but the full feature set of a Managed VPS, DreamPress, or Dedicated hosting plan is not, an account can be downgraded to a Web Hosting plan with a Professional Email plan added to it.

See these articles for instructions on downgrading a current plan.

How to cancel a plan

Canceling a Professional Email plan no longer deactivates email service immediately. Service remains active through the end of the current billing term, and the plan can be reactivated at any point during that period. No refunds are provided upon cancellation.

1. Navigate to the Billing & Account page in the panel.
2. Under Active Plans, click the Manage button next to Professional Email.
3. Towards the bottom of the page, click the Cancel button and confirm the cancellation.

Email service, and any addresses on the plan, continue to function until the end of the current billing term.

Reactivating a canceled plan

A canceled Professional Email plan can be reactivated any time before the current billing term ends. After that point, the plan and its email service are no longer available to reactivate.

1. Navigate to the Billing & Account page in the panel.
2. Under Active Plans, locate Professional Email, which displays as canceled.
3. Click the Manage button, then click Reactivate.

See also

• Professional Email
• Add or delete an email address
• Email troubleshooting checklist for escalation
• Email client configuration overview