Overview
This article explains the different ways to view previous communications with DreamHost support.
How to view various messages
Viewing open tickets
If you have a ticket that support has not yet responded to, it will display on the Contact Support page under the section Open Ticket. You can also view open tickets on the Support History page.
If you need to close an open ticket, click the Cancel Request link to the right. Otherwise, support will respond shortly.
It's not possible to reply to tickets or messages in the DreamHost panel. If you need to respond to a message from DreamHost support, you must either reply to the email or submit a new ticket.
Viewing all messages
All historical messages can be viewed on the Support History page. This page displays the following:
- Tickets you sent DreamHost
- Ticket replies from DreamHost
- Account messages sent from DreamHost