Overview
If your account shows ‘Suspended’ or ‘Disabled’ in your panel, this means that the account is not currently active.
Why does my account show as Suspended in my panel?
If your account shows that it is suspended, this usually means that there is an unpaid balance. Your panel shows the amount due, the date of the suspension, and also provides you with a link to make a payment for this due balance.
Your panel shows the following banner across each page:
Please pay your bill as soon as possible to prevent permanent data loss, or if you feel this to be in error, please contact support.
In these cases, the account was suspended for an unpaid balance. This restricts your panel access and takes all of your services offline. To reactivate your services and panel, you must make a payment for the total outstanding balance on the Make Payment page.
If your account has been suspended for any length of time, it is possible that data may already have been deleted from the servers as a part of the suspension process.
How long until the account is re-enabled after making a payment?
After you make a payment, your account should automatically be re-enabled within an hour. If you find it's still not accessible after 2 hours, contact support.
Why does my account show as Disabled in my panel?
If your account has been disabled, you must contact the support team on your Contact Support page for more information on why the account was disabled.
If you do not have access to log into your panel, contact DreamHost support using the following contact form:
For security reasons, DreamHost cannot provide information regarding disabled accounts to anyone other than the account owner.
If your account has been disabled, the following banner appears across the top of each page in your panel:
This account was disabled April 8, 2024! Please contact us if you have any questions
Both disabled and suspended accounts are at risk for data loss due to the deactivation of hosting services. If you see this notice, it's highly advised that you contact support as soon as possible for further information to avoid data loss.
What happens to my data if my account is disabled or suspended?
Depending on the length of time your account or hosting services were inactive (disabled/suspended), you may need to re-upload your data from a backup (stored locally on your computer or through a third-party backup service). You can review DreamHost's data retention policies in the following table:
| Service | Data Retention Period (Disabled Account) | Data Retention Period (Suspended Account) |
|---|---|---|
| Shared Hosting | 60 days | 60 days |
| DreamPress | 0 days | 13 days |
| VPS | 60 days | 60 days |
| Dedicated | 60 days | 60 days |
| DreamCompute | 0 days | 60 days |
| DreamObjects | 0 days | 60 days |
| MySQL | 14 days | 14 days |
| 14 days | 14 days |
Is there a grace period?
DreamHost offers a 60-day grace period before suspending an account due to non-payment. This 60-day period begins when the oldest unpaid charge is billed.
How to close your account
To close your DreamHost account, view the following article: