Overview
If your account shows Suspended or Disabled in your panel, it is not currently active. This article explains what happens to your account in these situations and, if possible, how to remedy it.
Due to the deactivation of hosting services, both disabled and suspended accounts are at risk of data loss. If you see this notice, it's highly advised that you contact support as soon as possible for further information to avoid data loss. See the table below for more information.
Suspended accounts
If your account shows that it is suspended, it usually means that there is an unpaid balance. Your panel shows the amount due and the date of the suspension on each page. It also provides you with a link to make a payment for this due balance:
Please pay your bill as soon as possible to prevent permanent data loss, or if you feel this to be in error, please contact support.
When an account is suspended for an unpaid balance, panel access is restricted, and your services are taken offline. To reactivate your services and panel, you must make a payment for the total outstanding balance on the Make Payment page.
Grace period
DreamHost offers a 60-day grace period before suspending an account due to non-payment. The 60-day period begins when the oldest unpaid charge is billed.
How long does it take to reactivate my account after I make a payment?
After you make a payment, your account should automatically reactivate within an hour. If it's still not accessible after 2 hours, contact support.
Disabled accounts
If your account has been disabled, the following banner appears across the top of each page in your panel:
This account was disabled April 8, 2024! Please contact us if you have any questions
If your account has been disabled, you must Contact Support to find out why the account was disabled. If you cannot access your panel, you can use this form to contact DreamHost support.
For security reasons, DreamHost cannot provide information regarding disabled accounts to anyone other than the account owner.
Data retention policy
Depending on the length of time your account or hosting services were inactive (disabled/suspended), you may need to re-upload your data from a backup (stored locally on your computer or through a third-party backup service). You can review DreamHost's data retention policies in the following table:
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Service Data Retention Period (Disabled Account) Data Retention Period (Suspended Account) Shared Hosting 60 days 60 days DreamPress 0 days 13 days VPS 60 days 60 days Dedicated 60 days 60 days DreamCompute 0 days 60 days DreamObjects 0 days 60 days Database 30 days 30 days Email 14 days 14 days
Closing your account
To close your DreamHost account, see this article.