Troubleshooting PHP mail()

If you’ve created a PHP mail form and find it’s not sending email, then it’s most often due to the FROM address the form is using in its headers.

A simple way to confirm if this is the case:

1. Log in to your web server via FTP or SSH.
2. Navigate to the /Maildir/new folder which is located in your user’s directory:

   /home/username/Maildir/new

   In this directory, you’ll see emails that have failed to send.

3. Open the emails in a text editor.

   You may see the following error:

   Sender domain not allowed. Please read: https://dhurl.org/20b (in reply to end of DATA command))

This happens because of the following reasons:

• The outgoing spam prevention policies that were put into effect, as detailed here.
• The FROM address you’re using is not an email address on the domain you’re sending from and/or it’s not hosted with DreamHost.
• For example, if you’re sending from a site called example.com, the FROM address in your PHP Mail form must be something like admin@example.com. Changing this to your email hosted with DreamHost allows the form to send correctly.

If DreamHost is not hosting your email, you must use SMTP authentication to send in your PHP mail form. If you enable SMTP authentication, you can use any email address you like as the FROM address.

Email messages aren't being sent on shared servers

If you've verified that you've configured your domain properly to follow Sender Domain Policy, but email messages still aren't being sent from a shared server, it's possible that the server has reached its hourly sending limit. To avoid this, make sure your site is configured to use SMTP for sending:

• WordPress: WP Mail SMTP
• PHP: PHPMailer

Error messages

When sending via PHP mail, you may see the following errors:

• PHPMailer

Warning: stream_socket_enable_crypto(): Peer certificate CN=`*.mail.dreamhost.com' did not match expected CN=`mail.example.com'

• PHP SMTP mail

Failed to connect to ssl://mail.example.com:465 [SMTP: Failed to connect socket: fsockopen(): unable to connect to ssl://mail.example.com:465 (Unknown error) (code: -1, response: )]

• WordPress SMTP plugins

The SMTP debugging output is shown below:

2015-09-08 19:44:51	Connection: opening to ssl://mail.example.com:465, timeout=300, options=array (
                   	                  )
2015-09-08 19:44:53	SMTP ERROR: Failed to connect to server:  (0)
2015-09-08 19:44:53	SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

Solution

This is due to the hostname being used. The certificate references mail.dreamhost.com which is not same as your domain. View the following article for an explanation of this error:

• Certificate Domain Mismatch Error

The solution is to use your mail server's name as the hostname. In the code of your PHP mail form, you are using your domain as the mail server name. It may look something like this:

$mail_host = "mail.example.com";

Instead of using your domain name in the mail server variable, use your actual mail server name. View the following article for instructions on how to locate your mail server name.

• How to find your mail servername

Update your mail form code using an FTP client or SSH:

• Creating and editing a file via FTP
• Creating and editing a file via SSH

In your mail form, change your hostname to the following:

$mail_host = "imap.dreamhost.com"; 

Changing the hostname fixes this error. Your mail hostname may differ from the one above. View the following article for further details on how to locate your specific mail servername.

• Email server names