Overview
The 'Support' menus can be found in two locations.
The 'Support' dropdown on the top right of your panel.
The Support menu in the left panel.
Knowledge Base
The Knowledge Base contains articles to help guide you through your DreamHost experience. You can find articles on subjects such as:
- How to create an account
- Adding a domain
- Changing DNS
- Adding an SSL certificate
and many more. The English version can be found here:
The Spanish version can be found here:
Data Centers
The Data Center page lists all of your services and the data center in which they reside.
Contact Support
The Contact Support page allows you to submit a support request to DreamHost Technical Support. This page includes several methods for getting support, including:
- Submitting a support request, which provides links for specific issues
- Posting about an emergency
- Requesting Live Chat support
You can also view additional support information by:
- Reading posts on the DreamHost Discussion Forum
- Viewing updates on the Emergency Status page
Most queries can be answered by searching the Knowledge Base, or the discussion forum, and these should be the first ports of call in the event of a problem. If those fail to provide a solution, submitting a support request will get a response within a reasonable amount of time.
Support History
The Support History page contains a record of all Support tickets, DreamHost responses, and account messages on the account.
System Status
Clicking System Status takes you to dreamhoststatus.com, where you can view status updates and announcements regarding scheduled maintenance or unscheduled downtime that may be currently affecting customers.
