Overview
This article explains how to use the Support menu in the panel.
Where to find the Support menu
The Support menu can be found either at the top right or when you click the Contact Support button in the left navigation bar in your panel. When you open the Support menu, the following items appear in the menu:
- Contact Support
- Support History
- Knowledge Base
- System Status
- Data Centers
DreamHost Panel Assistant
When you contact support, you may first see the DreamHost Panel Assistant. This tool is powered by DreamHost's Knowledge Base, which provides quick answers and guidance.
You can find the DreamHost Panel Assistant in two places:
- Contact Support page — The Assistant opens first. You can interact with it or skip directly to the standard Contact Support form by clicking Talk to an Agent.
- Top navigation bar (Support search field) — The Assistant is available after you enter a question or click a suggested prompt. Once a reply appears, the Talk to an Agent button also displays, allowing you to bypass the Assistant.
You can also view additional support information by viewing updates on the DreamHost status page.
Most queries can be answered by searching the Knowledge Base, but you can also submit a support request, which will get a response within a reasonable amount of time.
Support menu panel items
The following sections provide further details about each link within the Support menu.
Contact Support
The Contact Support page allows you to submit a support request to DreamHost Technical Support. This page includes several methods for getting support, including:
- Submitting a support request, which provides links for specific issues
- Posting about an emergency
- Requesting Live Chat support
Support History
The Support History page contains a record of all Support tickets, DreamHost responses, and account messages on the account.
Knowledge Base
The Knowledge Base contains articles to help guide you through your DreamHost experience. You can find articles on subjects such as:
- How to create an account
- Adding a domain
- Changing DNS
- Adding an SSL certificate
- and many more topics!
System Status
The System Status page opens dreamhoststatus.com, where you can view status updates and announcements regarding scheduled maintenance or unscheduled downtime that may currently be affecting customers.
Data Centers
The Data Center page lists all of your services and the data center in which they reside.