Overview
This article explains how to disable spam filtering on a domain.
Disabling the spam folder does NOT disable outbound filtering. If DreamHost's filtering system detects potential spam from your email address, it is returned to you as undeliverable. After reviewing the message, you may then flag it as a false positive.
If you are noticing this happening regularly, see this article for ways to prevent this.
Disabling spam filters
To disable all filtering on a domain:
- Navigate to the Spam Filters page.
- Click the Edit Filter button to the right of the domain.
- Click the Edit settings for example.com button to edit settings for the entire domain.
- Click the Change Filter Settings dropdown menu.
- Click the Proceed to Disable Filtering button.
- Click Disable Filtering and Delete Allow/Block Lists.
Updating MX records
When you disable mail filtering, your domain's MX records change to non-filter MX records. If your domain's DNS is not pointing to DreamHost, you will then need to manually update its MX records to use these non-filter records
To determine this, see this article to confirm where your domain's nameservers are currently pointing.
If they are pointing to DreamHost
In this case, you do not need to do anything. Your MX records automatically update to the non-filtered records.
If they are NOT pointing to DreamHost
You must manually update your MX records to ensure your email continues to be delivered.
Log into the panel of the company where the nameservers are pointing and update your domain's MX records to the following:
| Host | Value |
|---|---|
| @ | 0 mx1.dreamhost.com. |
| @ | 0 mx2.dreamhost.com. |
| 0 mx1.dreamhost.com. | |
| 0 mx2.dreamhost.com. |