Add or remove account privileges

WARNING about the email used to create the sub-account

Make sure that the email you use below with the new user has NOT been added as a secondary email under the Profile & Privacy section of your panel.

If the email address is listed both under Profile & Privacy and Account Privileges, this new user will NOT be able to change their password using the password reset link.

They will instead see an error that reads: Only your primary email address can reset a password with this form.:

To prevent errors, the email address should only appear in one of these locations.

Adding a new user with Account Privileges

  1. Navigate to the Manage Account page.
  2. Click the Edit Privileges link.
    The Account Privileges page appears.
  3. Click the Grant Privileges to a New Person button.
    The Granting privileges page appears.
  4. Enter the email address and name of the person you wish to give privileges to.

    You can also grant additional privileges on this page, including:

    • Billing info
    • Grant Privileges for other users
    • Manage Private Servers
  5. Select the additional privileges to which you wish grant access.
  6. At the bottom of the page, click the Set Privileges button to save your changes.
    When you submit the information, a confirmation email is sent to the new user which requests a password change.
    After you enable privileges for the new user, you can view a full listing of what you've allowed this user to access on your account.

Revoking account privileges

When you revoke privileges, the entire sub-account is deleted. Only click the Revoke button if you wish to completely remove this user's account.

  1. Navigate to the Manage Account page.
  2. Click the Edit Privileges link.
  3. On the next page, click the Revoke All Privileges for ‘username’ button.
    A pop-up confirmation box appears to confirm this action.
  4. Click OK to finish.

Allowing users to reset their own email password

If you're an account manager with several email users, you'll find that the individual email users will need the ability to reset their own passwords. 'Account Privileges' do NOT need to be granted for this. Every email user can log into with their email and current password. Once logged in, they can reset it.

If the user does not remember the current password, they must contact the account manager.

If panel access is required for any email address, the only option is to give access to the entire domain to that user. However, this gives the user access to ALL email addresses on the entire domain including the ability to manage the domain, so be very careful when assigning such a privilege.

Re-sending the confirmation email

It's not possible to re-send the original confirmation email after you've added a new user. However, there are two options available for the new user to log into their account.

  • The new user can visit to reset their password and log in.
  • You can revoke all privileges as explained above. Then, after re-adding the user again, they will receive a new confirmation email.

See also

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Article last updated PST.

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