Configuring custom MX records


This article explains how to update your MX records to point to another email provider. This will redirect all new email to the new email hosting company.

Only enter custom records if your email service is hosted at a different company and you want your site's email delivered there. This means your email will no longer be delivered to DreamHost.

Adding custom MX records

  1. Navigate to the Custom MX page.

    Google Workspace users

    If you have enabled Google Workspace on your domain in the DreamHost panel, you will see Google Workspace to the right of your domain. This means your MX records are already pointed to Google where it's currently hosted.

    If you have already purchased Google Workspace directly through Google and not DreamHost, you'll need to add custom MX records that point to Google as shown below.

  2. To the right of your domain, click the Edit button.
  3. Scroll down to the Custom MX Records section.
    change mx records
  4. Enter your custom MX records into the text fields provided.

    Make sure to enter the priority number before the address.

    Do not add the @ symbol anywhere.

Example of adding custom records

The example below shows what records you would add in your panel if you needed to point your email to Google, however, the instructions are the same for any email provider.

Adding custom records

  1. Obtain the MX records from your new email hosting provider. They will look like the following:
    Google MX records
  2. Add each record into the text fields in your DreamHost panel.

    Make sure you add the priority number before the MX record address.

    Do not add the @ symbol anywhere.

    Google MX records
  3. Leave the "...still check my email..." option un-checked to ensure emails are properly delivered to your custom MX records server.
  4. Click Update your custom MX records now! button to save.

Once saved, the new DNS records will take 4-6hrs to fully propagate online. After that, any new incoming email will be redirected to your new email hosting provider.


Can I change the Time To Live (TTL) for my MX records?

Yes, but you will need to contact support. View the following article for more information on DreamHost's TTL settings:

Do I need to enter the dot at the end of the record?

No. The DreamHost system will add this automatically.

How do I locate my new provider's DNS records?

Your new mail provider will give you the MX records you need to enter on this page. They may also give you Custom A or Custom CNAME records to add as well, but those must be added on the Manage Websites page as Custom DNS records. View the following article for instructions on how to add those (if necessary):

Other considerations

Any DreamHost-hosted mail accounts you currently use will remain active, but existing old emails may not be saved. You can download them in your panel by running a full account backup.

Additionally, the Manage Email page will no longer display or let you configure the old addresses.

To use custom MX records with an external spam filtering service that sends all emails back to DreamHost for delivery to your mail accounts hosted here, see the Mail Service Provider instructions.

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Article last updated PST.

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